Pharmacy Operations Optimization Manager – KitCheck

Bluesight

2d•$110,000 - $125,000•Remote

About The Position

The Pharmacy Operations Optimization Manager is responsible for engagement health and realized value across Bluesight’s KitCheck customer portfolio. KitCheck uses RFID to help hospital pharmacies process medication kits and trays faster and more accurately. This role helps customers realize that value by supporting active product use, current formularies and kit masters, timely tag and consumable ordering, and effective use of operational data. The manager oversees engagement and operational performance across the full customer base, identifies accounts at risk of disengagement, and coordinates interventions by working directly with customers or assigning the appropriate Implementation, Support, Professional Services, or Customer Success resource. The role also establishes reporting cadences, provides portfolio and account updates to internal teams, and equips customer-facing teams with adoption context for customer reviews and renewal discussions. The position combines portfolio-level oversight with hands-on customer engagement and pharmacy subject-matter expertise. It includes developing engagement practices and customer-facing educational content, coordinating pharmacy SME capacity, and conveying customer workflow and adoption challenges to Product, Engineering, and Supply Chain. The role is open to applicants in the continental United States.

Requirements

PharmD or CPhT credential required.
Bachelor’s degree in pharmacy or a related field, or equivalent pharmacy technician experience.
At least 5 years of experience in hospital pharmacy operations, including medication inventory management, kit and tray workflows, or pharmacy automation.
Direct experience running or improving pharmacy operational workflows such as crash cart and tray processing, expiration management, and restocking cadences.
Experience in customer engagement, account management, or implementation within healthcare or hospital systems.
Ability to build credible relationships with pharmacy directors, operations managers, and technicians while delivering measurable value.
Strong data analysis skills, including defining metrics, interpreting engagement dashboards, and translating trends into intervention plans.
Excellent communication, presentation, and facilitation skills for customer-facing and executive audiences.
Ability to manage a portfolio of accounts and competing priorities with strong attention to detail.

Nice To Haves

Involvement in pharmacy practice communities such as ASHP.
Familiarity with RFID medication tracking, automated dispensing cabinets, and pharmacy information systems.

Responsibilities

Own engagement health across the KitCheck customer base and maintain a portfolio view of active, drifting, and at-risk accounts, ensuring each at-risk account has an owner and plan.
Define and maintain the KitCheck engagement scorecard, including scanning and kit processing activity, charge and restock turnaround, tag and consumable ordering trends, expired medication capture, and active-user trends.
Publish recurring executive summaries of portfolio health and provide regular account-level updates to Customer Success Managers.
Diagnose engagement gaps at underperforming accounts, re-engage customers or deploy the appropriate internal expert, and establish recurring touchpoints until accounts are back on track.
Coordinate pharmacy subject-matter-expert capacity across Implementation, Support, and Professional Services, scoping and assigning time-limited engagements such as workflow reviews, kit master cleanups, operational tune-ups, and retraining.
Provide Customer Success Managers and Account Managers with engagement and adoption context for QBRs, EBRs, and renewal discussions; identify accounts appropriate for expansion conversations and flag accounts that are not ready.
Develop and maintain the KitCheck Engagement Playbook, including cadences, intervention approaches, and communication templates.
Lead webinars and create customer-facing content to improve pharmacy operations maturity across the customer base.
Represent pharmacy workflow challenges, hardware and consumable friction, and adoption gaps to Product, Engineering, and Supply Chain, particularly when they affect renewal or expansion risk.