Pharmacy Manager

CVS Health•Newark, DE

20d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and support safe, accurate, and compliant pharmacy operations. The role models CVS Health’s standards for compassionate care, coaches colleagues, supports change, and identifies opportunities to improve performance and patient outcomes. The Pharmacy Manager directly manages the pharmacy team and oversees pharmacy operations, including prescription fulfillment, patient counseling, immunizations, inventory, onboarding and training, regulatory compliance, scheduling, performance management, and operational reporting. The manager partners with the Store Manager and other colleagues to maintain a talent pipeline, build an inclusive and psychologically safe team, and support pharmacist-delivered clinical services where permitted. The role requires maintaining clinical and technical skills and complying with applicable laws, professional standards, ethics, and company policies. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $65.00–$85.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. Benefits for eligible colleagues include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
Customer service, teamwork, verbal and written communication, and active listening skills.
Ability to use mathematics to calculate prescription quantities and days’ supply.
Ability to identify challenging interactions and select an appropriate course of action.
Ability to perform the physical demands of the role, including extended periods upright, lifting and handling items, reaching, repetitive finger movement, stooping, close visual work, and occasional lifting or exertion up to 20 pounds.
Ability to convey and receive detailed information through spoken communication.
Ability to lead a team, delegate, coach, provide feedback, discipline, and, when appropriate, terminate pharmacy team members.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Lead and develop pharmacy team members through coaching, follow-up, feedback, recognition, and performance management.
Oversee pharmacy bench shifts and strengthen performance measures through effective coaching.
Ensure safe and accurate prescription fulfillment by following and directing adherence to pharmacy workflow procedures and safety guardrails.
Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
Conduct onboarding for new Technicians and Pharmacists in the store and district, provide CVS workflow training, and track completion of required training and licensure.
Ensure compliance with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure their required training for licensure is on track.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, assess performance, conduct annual reviews, and address performance gaps.
Remain flexible to meet scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reports and develop action plans to address workflow, service, patient care, and compliance gaps.
Establish a safe, empowering, inclusive team culture and encourage feedback and appropriate action.
Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
Support patient access and outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substance dispensing and recordkeeping, privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate tasks, empower and motivate team members, solve problems, adapt to changing circumstances, and take ownership.
Perform additional tasks as directed by a Supervisor or Manager.