Pharmacy Operations Manager

Walgreens•Darien, IL

20d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. This is a full-time certified pharmacy technician role operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies and applicable laws, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions and termination recommendations or actions. The role supports patient care and pharmacy operations, including customer service, prescription workflow, insurance claims, inventory, records, equipment, compliance, and community outreach. It also coordinates technician hiring and training, monitors licensure and certification compliance, communicates with pharmacy and store teams, maintains PTCB certification, and pursues required training and professional development.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification and obtain required certifications, education credits, and company training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve complaints, respond promptly to requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships by anticipating needs and proactively offering services; increase focus on healthcare services to enhance the pharmacy experience.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law; complete non-clinical patient calls.
Assist with healthcare services such as vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within authorized policies and applicable laws; ensure timely completion and efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate daily schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Carry out non-clinical administrative and inventory-management activities under pharmacist direction, including annual inventory preparation.
Drive rollout of new technology and processes, champion change, and engage the team in action planning.
Ensure pharmacy equipment is properly operated and maintained; collaborate with the Pharmacy Manager on records and security safeguards.
Adhere to Walgreens Good Faith Dispensing policy during applicable prescription-dispensing activities and help ensure its elements are met.
Apply asset protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company policies for pharmacy errors and the Continuous Quality Improvement Program.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build and sustain retail partnerships.
Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, punctuality, and legal compliance, and use engagement and action planning to improve performance.
Manage technician hiring, onboarding, training, and scheduling; monitor timely training completion and follow company policies and procedures.
Identify pharmacy-operations knowledge gaps and support team members through hands-on training or assigned learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications, and document license status using company resources.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and company training, and follow performance improvement plans.
Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Relay support center messages and key communications to the pharmacy team; participate in pharmacy and store meetings, including five-minute meetings and weekly Store Manager check-ins.