Patient Access Coordinator Jobs

About The Position

Requirements

• High school graduate or equivalent
• One year of customer service experience required.
• Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands.
• Ability to work in a high pressure, time-sensitive, and complex health care environment.
• Ability to demonstrate sensitivity and empathy in an emotionally challenging environment.
• Active listening skills.
• Ability to build relationships while maintaining appropriate boundaries.
• Coping skills.
• Ability to work independently, organize, and prioritize concurrent responsibilities and demands.
• Ability to use a mouse, navigate computer programs, and use email in a business setting.
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
• Ability to identify and triage issues appropriately.
• Attention to detail to ensure scheduling accuracy

Nice To Haves

• Bachelor's degree (BA or BS)
• Previous medical office/hospital experience coordinating physician appointments and patient services preferred.
• Familiarity with medical terminology
• Bilingual skills
• Prior experience utilizing an electronic medical record system and/or an automated scheduling system

Responsibilities

• Maintains the flow of the clinic/unit by coordinating with clinical staff to direct and monitor patient location
• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Schedules all patient appointments related to treatment within the Fred Hutch as well as outside consults and referrals.
• Coordinates scheduling with other departments to ensure efficient patient flow.
• Works closely with patients, families, visitors, providers and staff to identify needs, answer questions, resolve problems, provide information and follow up.
• Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests.
• Notifies appropriate parties as needed.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.
• Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
• Assists with the training of new staff

Benefits

• medical/vision
• dental
• flexible spending accounts
• life
• disability
• retirement
• family life support
• employee assistance program
• onsite health clinic
• tuition reimbursement
• paid vacation (12-22 days per year)
• paid sick leave (12-25 days per year)
• paid holidays (13 days per year)
• paid parental leave (up to 4 weeks)