Patient Access Coordinator Jobs

About The Position

Requirements

• High school diploma or an equivalent combination of education and experience.
• Less than one year of customer service, administrative, or related experience required.
• Must have, or be eligible to obtain, a valid driver’s license and a driving record within the standards outlined in Hanger’s Motor Vehicle Safety Policy and Procedures.
• Strong interpersonal, oral (including telephone), and written communication skills.
• Ability to type 30 words per minute accurately.
• Ability to work with handicapped individuals.
• Understanding of the Alpha filing system.
• Ability to use a computer, including Windows-based software and email.
• Ability to use necessary office equipment, including facsimile machines, calculator, postage machine, and copier.
• Act with integrity, honesty, transparency, and respect in all relationships.
• Keep the patient at the center of work and build lifelong trust.
• Foster open collaboration and constructive dialogue.
• Continuously innovate solutions and influence and respond to change.
• Focus on superior outcomes and calibrate work processes for outstanding results.

Nice To Haves

• A receptionist position or experience with medical front office procedures.
• Understanding of medical reimbursement and terminology and front office (receptionist) duties.
• A good fit for the job as determined by the Talent Sorter assessment; Hanger will administer the assessment as part of the selection process.

Responsibilities

• Greet and assist patients upon arrival, provide information about wait times, and respond to inquiries at the front desk or reception area.
• Verify and update patient demographic and insurance information during check-in and handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Benefits

• Competitive compensation packages
• 8 paid national holidays and 4 additional floating holidays
• PTO that includes vacation and sick time
• Medical, dental, and vision benefits
• 401(k) savings and retirement plan
• Paid parental bonding leave for new parents
• Employee referral bonus program
• Mentorship programs for mentors and mentees