Patient Access Coordinator, Shelbyville Hospital, 2:30p-11:30p

UofL Health•Shelbyville, KY

5d•Onsite

About The Position

The Patient Access Coordinator oversees revenue cycle activities related to patient registration, referrals, precertification and pre-authorization, insurance verification, co-pay collections, customer service, and training for front-end operations. The role supports financial goals and completes and evaluates Patient Access functions. It creates the first impression of University Medical Center (UMC) services for patients, families, and external customers, and communicates information clearly so patients, guarantors, and family members understand what to expect and their financial responsibilities. The coordinator leads and directs the work of others, trains, motivates, and coaches staff, and monitors service quality and operational performance. The position is based at Shelbyville Hospital in Shelbyville, Kentucky, and is listed for a second shift from 2:30 p.m. to 11:30 p.m.

Requirements

High school diploma or GED/equivalent.
Two years of relevant patient access experience.
Ability to communicate information so patients, guarantors, and family members understand what to expect and their financial responsibilities.

Responsibilities

Plan and coordinate patient registration functions to support cash flow through registrations, insurance verifications, pre-authorizations, collections, and referrals to eligibility and outreach enrollment specialists.
Develop, establish, implement, and evaluate systems to monitor registration accuracy and timeliness.
Develop, monitor, and trend Patient Access key performance indicators and report findings to senior management.
Facilitate communication between departments and Patient Access management about front-end operations issues.
Monitor service volume, referral activities, and timeliness, and plan staffing accordingly.
Assist in developing and implementing front-end operations goals and objectives that support UofL Health’s mission, and communicate goals to staff.
Develop resource materials and guides for staff.
Ensure compliance with UMC policies and procedures and requirements of regulatory agencies and third-party payers.
Assist with projects as directed by senior management and attend department and team meetings as required.
Lead and direct others’ work; train, motivate, and coach staff.
Monitor quality assurance results and identify training opportunities or other solutions to address needs.
Promote positive customer service with patients, families, medical staff, physicians, and other employees.
Fill in for other Patient Access team members during lunch or absences as needed.
Contribute to department and hospital objectives and monitor staff to ensure excellent customer service.
Maintain a positive personal and professional image of the Patient Access Representative, department, and hospital.
Comply with company policies, procedures, standards of conduct, and HIPAA privacy and security requirements; maintain confidentiality.
Perform other duties as assigned.