Patient Access Coordinator, Shelbyville Hospital, 2:30p-11:30p
About The Position
The Patient Access Coordinator oversees revenue cycle activities related to patient registration, referrals, precertification and pre-authorization, insurance verification, co-pay collections, customer service, and training for front-end operations. The role supports financial goals and completes and evaluates Patient Access functions. It also creates the first impression of University Medical Center services for patients, families, and other external customers, explaining information clearly so patients, guarantors, and family members understand what to expect and their financial responsibilities.
Requirements
- High school diploma or GED/equivalent.
- Two years of relevant patient access experience.
Responsibilities
- Plan, coordinate, and oversee patient registration functions to support effective cash flow through registrations, insurance verifications, pre-authorizations, collections, and referrals to eligibility and outreach enrollment specialists.
- Develop, establish, implement, and evaluate systems that monitor the accuracy and timeliness of registrations.
- Develop, monitor, and trend Patient Access key performance indicators and report findings to senior management.
- Facilitate communication between departments and Patient Access management regarding front-end operational issues.
- Monitor service volume, referral activities, and timeliness, and plan staffing accordingly.
- Assist in developing and implementing front-end operations goals and objectives that support UofL Health’s mission, and communicate goals to staff.
- Develop resource materials and guides for staff.
- Ensure compliance with UMC policies and procedures, regulatory agencies, and third-party payers.
- Assist with projects as directed by senior management and attend department and team meetings as required.
- Lead and direct the work of others; train, motivate, and coach staff.
- Monitor quality assurance results and identify training opportunities or other solutions to address needs.
- Maintain positive customer service with patients, families, medical staff, physicians, and other employees.
- Fill in for other Patient Access team members during lunch or absences as needed.
- Contribute to department and hospital objectives and monitor staff to ensure excellent customer service.
- Maintain a positive personal and professional image of the Patient Access Representative, department, and hospital.
- Follow company policies, procedures, and standards of conduct, and comply with HIPAA privacy and security requirements to maintain confidentiality.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
