Patient Access Coordinator Jobs

About The Position

Requirements

• High school diploma or an equivalent combination of education and experience.
• Less than one year of customer service, administrative, or related experience.
• Strong interpersonal, oral (including telephone), and written communication skills.
• Ability to type 30 words per minute accurately.
• Ability to work with handicapped individuals.
• Understanding of the Alpha filing system.
• Ability to use a computer, including Windows-based software and email.
• Ability to use necessary office equipment, including facsimile machines, calculators, postage machines, and copiers.
• Must have or be eligible to obtain a valid driver's license and have a driving record within Hanger's Motor Vehicle Safety Policy and Procedures standards.
• Act with integrity, keep the patient at the center of the work, foster collaboration, respond to change, and focus on superior outcomes.

Nice To Haves

• A good fit for the job as determined by Hanger's Talent Sorter assessment; Hanger administers the assessment during the selection process.
• Experience in a receptionist position or experience with medical front office procedures.
• Understanding of medical reimbursement and terminology and front office receptionist duties.
• Bilingual ability.

Responsibilities

• Greet and assist patients on arrival, provide information about wait times, and respond to inquiries at the front desk or reception area.
• Verify and update patient demographic and insurance information during check-in and handle walk-in registrations.
• Collect patient payments, including deductibles, copayments, and coinsurance.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plan appointments.
• Provide information about patient experience programs, support groups, and other clinic resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Maintain accurate and complete electronic health records for patients.

Benefits

• Competitive compensation packages.
• Eight paid national holidays and four additional floating holidays.
• PTO that includes vacation and sick time.
• Medical, dental, and vision benefits.
• 401(k) savings and retirement plan.
• Paid parental bonding leave for new parents.
• Employee referral bonus program.
• Mentorship programs for mentors and mentees.