Patient Services Coordinator - Open Access - Full Time

NOMS Healthcare•Sandusky, OH

16d•Remote

About The Position

The Patient Services Coordinator assists patients and providers by answering medical questions, managing patient charts, and running patient reports. This is a remote, full-time position based in Ohio, scheduled for 36 hours per week on Friday, Saturday, and Sunday from 8 a.m. to 8 p.m. The role also supports clinicians with reports, prior authorizations, referrals, and medical records, while ensuring compliance with HIPAA requirements.

Requirements

Knowledge of the health care field.
Knowledge of information that must be conveyed to patients and their families.
Skill in performing tasks correctly.
Skill and diplomacy in interpersonal interactions.
Ability to understand patient education needs and effectively share information with patients and their families.
Ability to identify equipment problems and correct them or notify a supervisor.
Ability to be flexible and handle changing priorities.
Ability to communicate clearly and project a pleasant, professional image.
Ability to plan, prioritize, and complete delegated tasks.
Ability to demonstrate compassion and caring for others.
Ability to apply written instructions and standardized work practices.
Ability to establish and maintain effective relationships with physicians, coworkers, patients, and patients' families.
High school diploma.
At least one year of work experience in a public-contact role.
Current CMA or RMA certification, or current LPN licensure.

Nice To Haves

Work experience in a medical office environment.

Responsibilities

Answer after-hours patient calls, relay patient messages, and communicate urgent patient concerns to providers as needed.
Document thoroughly in patient charts using the electronic medical record system.
Assist clinicians with patient reports.
Assist with prior authorizations, referrals, and medical records.
Comply with HIPAA regulations and policies.
Perform other duties as assigned.