Patient Financial Services Coordinator- | Patient Access | Full time | Evenings

UF Health • Jacksonville, FL

2d

About The Position

The Patient Financial Services Coordinator completes the admission and registration process and other admission finance functions. The role serves as a liaison between patients, nurses, physicians, and others, and handles walk-in patients and incoming telephone calls from customers seeking assistance with patient accounting matters. The coordinator must be knowledgeable about admitting, billing, and collection functions and resolve outstanding issues without involving other staff members while providing excellent customer service. The position reports directly to the Departmental Manager/Supervisor.

Requirements

• GED or high school diploma.
• 3–5 years of customer service experience, preferably in a healthcare setting.
• Strong interpersonal skills.
• Ability to communicate effectively with individuals from diverse backgrounds.
• Excellent decision-making skills and initiative.
• Detail-oriented with strong organizational skills.
• Ability to prioritize tasks and manage workflow effectively.
• Ability to handle stressful situations professionally.
• Proficiency with PCs in a Windows environment.
• Minimum typing speed of 25 words per minute.

Nice To Haves

• Bachelor’s degree.
• CHAA certification.
• Experience in a healthcare or medical insurance environment.
• Knowledge of insurance requirements.

Responsibilities

• Complete the admission and registration process and other admission finance functions.
• Serve as a liaison between patients, nurses, physicians, and others.
• Assist walk-in patients and handle incoming customer telephone calls about patient accounting matters.
• Resolve outstanding issues involving admitting, billing, and collection functions without involving other staff members.
• Provide excellent customer service.
• Perform cashiering functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED