Registrar Patient Access (Full Time, Evenings)

Nicklaus Children's•Miami, FL

About The Position

The Registrar Patient Access representative greets patients and families in person or by telephone and obtains the demographic, insurance, financial, medical, and identification information needed to schedule, admit, pre-admit, pre-register, or register patients for the Health System. The role obtains required authorizations and consents, verifies insurance information, estimates and explains patient financial responsibility, collects payments, and directs families to the appropriate service location. It also supports patient transfers and admissions, monitors patient arrivals, corrects registration errors, and completes manual registration during system downtime. The position requires courteous, respectful, empathetic service and clear communication with patients, families, physicians, departments, and other internal and external customers. The registrar must protect confidential information, comply with applicable regulations including HIPAA and EMTALA, and respond calmly and accurately in stressful conditions.

Requirements

One year of customer service experience.
High school education or equivalent preferred.
Ability to communicate effectively in English, verbally and in writing, clearly and concisely.
Basic proficiency in Word, Excel, and Outlook.
Ability to accurately enter and interpret data.
Ability to adapt and react calmly under stressful conditions.
Ability to relate cooperatively and constructively with customers and coworkers.
Ability to serve customers with courtesy and respect.
Ability to maintain confidentiality of sensitive information.
Ability to follow complex written and/or verbal instructions to solve problems.
Ability to establish professional relationships and interact effectively with internal and external customers.

Nice To Haves

Fluency in Spanish is strongly preferred.
One year of experience working with medical terminology, procedures, diagnosis codes, and insurance is strongly preferred.

Responsibilities

Greet patients and families in person or by telephone, respond to questions or problems, and maintain open communication.
Interview patients or families and obtain demographic, payer, financial, medical, and identification information for scheduling, admission, pre-admission, pre-registration, or registration.
Verify third-party payer information by web or telephone and obtain appropriate authorization for Health System and physician services.
Document activities in the computer system and scan documents into the appropriate folders.
Direct families to the appropriate service location by phone, text, email, or in person.
Calculate and explain estimates of patient financial responsibility based on insurance benefits and contracts; notify patients or families of deductibles, co-payments, and required deposits, and request payment for out-of-pocket expenses.
Collect payments and provide receipts.
Communicate with departments about issues, questions, and special patient needs, and notify management of insurance or financial discrepancies requiring approval.
Obtain and validate prescriptions when appropriate and communicate with physician practices as needed.
Obtain required treatment consents in person or by telephone.
Verify that patients are accompanied by a legal guardian and notify Risk Management or Social Services when a patient is accompanied by someone other than their legal guardian.
Place and monitor patients arriving for services using the patient tracking system.
Correct registration errors using the QA system and schedule Health System services as appropriate.
Coordinate patient transfers and admissions with LifeFlight, Admitting Nurses, and physicians as appropriate.
Activate trauma or medical patients as ordered by the charge nurse and visit the trauma room with Social Services to obtain patient information.
Participate in disaster drills, provide disaster packets, and replenish supplies as needed.
Receive incoming cue calls and handle them as appropriate.
Ensure adult approval has been received for patients over 21 years of age.
Identify duplicate financial and medical record numbers and handle them as appropriate.
Perform manual registration during system downtime as needed.
Comply with applicable governmental regulations, including HIPAA and EMTALA.