Patient Access Registrar

Thedacare • Town of Farmington, WI

4d • Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare. The role supports ThedaCare’s mission and goals, meets regulatory compliance requirements, and follows policies and processes used across the organization.

The registrar completes and verifies patient account information, supports pre-registration and patient financial processes, explains and obtains consent documentation, and provides patient instructions. The position also operates the telephone switchboard as applicable and delivers compassionate customer service. It requires compliance with department-specific competencies. The work is based at ThedaCare Medical Center in Waupaca, Wisconsin, in a climate-controlled office setting with daily movement throughout the facility and frequent interaction with patients, department members, and other healthcare providers. Inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED preferred.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling, and to lift up to 50 pounds without assistance.
• Must comply with department-specific competencies.

Nice To Haves

• High school diploma or GED.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable, and answer phones at other facilities when assigned.
• Meet assigned point-of-service goals and follow ThedaCare policies while interacting with patients with compassion.
• Use quality auditing and reporting systems to ensure accounts are accurate and complete; audit accounts and ensure forms are complete, accurate, and timely.
• Pre-register patient accounts before visits, including contacting patients to obtain demographic, insurance, and other information; explain financial liabilities and collect point-of-service payments, past-due balances, and bad debt.
• Provide information to patients or representatives and create and process payment plan options when applicable.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians and obtain required signatures.
• Explain and distribute patient education documents, forms, and pamphlets, and document their distribution as required.
• Review eligibility responses in the insurance verification system and select the applicable insurance plan code.
• Enter benefit data to support point-of-service collections and billing processes and help achieve a clean claim rate.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible nonpayment for tests.

Benefits

• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.
• Health coaches, relaxation rooms, health-focused apps, and mental health support.
• Minimal or zero copays and team member cost-sharing premiums.
• Daycare.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED