Patient Access Registrar

ThedaCare•Oshkosh, WI

1d•Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare and supports the organization’s mission, goals, policies, processes, and regulatory compliance requirements. The role provides accurate, complete, and timely patient registration and account processing while delivering compassionate customer service. It also includes telephone switchboard duties and frequent communication with patients and staff. Inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance.

Requirements

Must be at least 18 years of age.
Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling.
Ability to lift up to 50 pounds without assistance.
Comply with department-specific competencies.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while providing excellent customer service.
Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable.
Follow ThedaCare policies and provide compassionate customer service.
Meet assigned point-of-service goals.
Use quality auditing and reporting systems to ensure accounts are accurate and complete; audit accounts and ensure forms are complete, accurate, and timely.
Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information; explain patient financial liabilities and collect point-of-service amounts, past-due balances, and bad debt.
Provide information to patients or their representatives and create and process payment-plan options when applicable.
Explain general consent-for-treatment forms to patients, guarantors, or legal guardians and obtain required signatures.
Explain and distribute patient education documents and other forms and pamphlets, documenting distribution as required.
Review eligibility responses in the insurance verification system and select the applicable insurance plan code.
Enter benefit data to support point-of-service collections and billing processes and help achieve a clean claim rate.
Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment for tests.
Perform other assigned duties, including answering phones at other facilities.