Registrar Patient Access (Full Time, Evenings)

Nicklaus Children's Hospital•Miami, FL

About The Position

The Registrar Patient Access greets patients and families in person or by telephone and obtains demographic, payer, financial, medical, and identification information to schedule, pre-admit, admit, pre-register, or register patients for the Health System. The role obtains authorizations and consents, verifies insurance information, estimates and explains patients’ financial responsibilities, and collects payments when required. It also coordinates patient transfers and admissions, directs families to services, documents and scans information in the computer system, and supports accurate patient tracking and registration.

Requirements

One year of customer service experience.
Basic proficiency in Word, Excel, and Outlook.
Ability to communicate effectively in English, verbally and in writing, clearly and concisely.
Ability to accurately enter and interpret data.
Ability to adapt and react calmly under stressful conditions.
Ability to relate cooperatively and constructively with customers and coworkers.
Ability to serve customers with courtesy and respect.
Ability to maintain confidentiality of sensitive information.
Ability to follow complex written and/or verbal instructions to solve problems.
Ability to establish necessary professional relationships and interact effectively with internal and external customers.

Nice To Haves

High school education or equivalent preferred.
Fluency in Spanish strongly preferred.
One year of experience working with medical terminology, procedures, diagnosis codes, and insurance strongly preferred.

Responsibilities

Comply with applicable governmental regulations, including HIPAA and EMTALA.
Coordinate patient transfers and admissions with LifeFlight, Admitting Nurses, and physicians as appropriate.
Greet patients and families courteously and empathetically, respond to questions or problems, and maintain open communication.
Interview patients and families to obtain demographic, payer, financial, medical, and identification information for scheduling and registration.
Verify third-party payer information via the web or telephone.
Obtain appropriate authorization for Health System and physician services.
Document activities in the computer system’s collection notes file as appropriate.
Direct families to the appropriate location or service by phone, text, email, or in person.
Calculate and explain patient financial responsibility based on insurance benefits and contracts.
Notify patients or families about deductibles, co-payments, and required deposits, and advise or request payment of out-of-pocket expenses.
Communicate with departments about issues, questions, or patients’ special needs.
Notify management of insurance or financial discrepancies for approval.
Obtain and validate prescriptions when appropriate and communicate with physician practices as necessary.
Scan documents into the appropriate computer-system folders.
Obtain necessary patient treatment consents in person or by telephone.
Verify that patients are accompanied by a legal guardian and notify Risk Management or Social Services if a patient is accompanied by someone other than their legal guardian.
Collect payments and provide receipts.
Place and monitor patients arriving for services using the patient tracking system.
Correct registration errors using the QA system.
Schedule Health System services as appropriate.
Activate trauma or medical patients as ordered by the charge nurse and visit the trauma room in collaboration with Social Services to obtain patient information.
Participate in disaster drills, provide disaster packets, and replenish them as needed.
Receive incoming cue calls and handle them as appropriate.
Ensure adult approval has been received for patients over 21 years of age.
Identify duplicate financial and medical record numbers and handle them as appropriate.
Perform downtime manual registration as needed.