Patient Financial Coordinator - Patient Access

Elevance Health • Plano, TX

1d • Hybrid

About The Position

The Patient Financial Coordinator – Patient Access processes and coordinates financial assistance for Paragon Healthcare, a member of the Elevance Health family of companies. Paragon Healthcare provides infusible and injectable drug therapies through specialty pharmacies, infusion centers, and home settings.

The role is based at 3033 W President George Bush Hwy, STE 100, Plano, Texas. Associates work in-office three days per week and remotely for the remaining workdays, subject to business needs. The schedule is Monday through Friday, with an eight-hour shift scheduled within the 7 a.m. to 7 p.m. timeframe. Occasional overtime or schedule flexibility may be needed, and associates must be able to work from the office when necessary.

Requirements

• High school diploma or equivalent and at least 3 years of pharmacy or financial verification experience, or an equivalent combination of education and experience.
• Ability to multitask in a fast-paced, high-pressure environment while maintaining focus during extended periods of sitting.
• Strong verbal and written communication skills for virtual and in-person interactions.
• Attention to detail, critical-thinking, and problem-solving skills.
• Empathy and persistence in resolving caller issues completely.
• Comfort and proficiency with digital tools and platforms.

Nice To Haves

• Experience working in a medical office setting.
• Experience with copay assistance.
• NextGen experience.

Responsibilities

• Take inbound calls, make outbound calls, and assist with scheduling patient orders.
• Assess patients’ financial needs and coordinate enrollment in pharmaceutical manufacturer and/or foundation assistance programs.
• Communicate and collaborate with patients, physicians, and payors, providing necessary information and supporting financial documents.
• Keep appropriate parties informed about patients’ financial assistance requests.
• Document and communicate medical record and financial assistance information.
• Act as a liaison between billing and collection departments to help resolve financial assistance matters.
• Stay current on federal, state, and contractual regulations concerning copay assistance and manufacturer programs.
• Manage calls, texts, facsimiles, and electronic queues while taking notes and speaking with customers.
• Perform other duties as assigned.

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs, unless covered by a collective bargaining agreement
• Medical benefits
• Dental benefits
• Vision benefits
• Short- and long-term disability benefits
• 401(k) with matching
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED