Patient Access Coordinator

Medical University of South Carolina • Charleston, SC

6d

About The Position

The Patient Access Coordinator at MUSC reports to the Supervisor Patient Access Coordinator. Under indirect supervision, the coordinator provides individualized assistance to patients and caregivers to help overcome healthcare system barriers and serves as a liaison between patients and the hospital care team. The role promotes informed decision-making and timely access to quality care, while supporting communication among multidisciplinary providers during treatment planning.

The coordinator performs specialized functions involving advanced scheduling, including scheduling multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management, strategic overbooking, resource alignment, referral authorization processes, and navigating financial and drug assistance resources. The position also uses other complex scheduling methods.

Requirements

• High school diploma and three years of related healthcare experience, or an associate's degree and two years of related healthcare experience, or a bachelor's degree and one year of healthcare-related experience.
• Typing speed of 35 CWPM and computer experience.
• Epic experience, medical terminology knowledge, and expertise in MS Outlook, including meeting and calendar functions.
• Proficiency with the MS Office Suite, including Word, Excel, and PowerPoint.
• Organizational, time management, and problem-solving skills.
• Ability to schedule and coordinate complex follow-up appointments accurately.
• Excellent interpersonal, organizational, written, and verbal communication skills.
• Strong attention to detail and sound judgment in decision-making.
• Ability to work efficiently under deadline pressures and handle multiple assignments and projects with speed and accuracy.
• Professional maturity; honesty, integrity, and confidentiality; and ability to work tactfully and diplomatically with others.
• Ability to work weekends and holidays as needed.

Nice To Haves

• Certified Healthcare Access Associate, Certified Revenue Cycle Representative, or Administrative Professional Certification.
• Medical office experience.
• Call center experience.
• Knowledge of insurance.

Responsibilities

• Assist patients and caregivers in overcoming healthcare system barriers.
• Act as a liaison between patients and the hospital care team.
• Promote informed decision-making and timely access to quality patient care.
• Support communication among multidisciplinary providers during treatment planning.
• Schedule multidisciplinary and ancillary clinics across the enterprise, including series scheduling.
• Manage scheduling templates, strategic overbooking, and resource alignment.
• Manage referral authorization processes.
• Be informed about financial and drug assistance resources.
• Schedule and coordinate complex follow-up appointments accurately.

What This Job Offers

• Job Type: Full-time