Patient Access Associate - Full Time, Evenings

NYU Langone Health•Village of Patchogue, NY

About The Position

NYU Langone Hospital—Suffolk is hiring a Patient Access Associate to support patient registration and access across the Emergency Department, Pre Surgical Testing, Admitting, and other ancillary areas. The associate interviews patients to collect identification, demographic, guarantor, next-of-kin, emergency-contact, and insurance information; prepares and explains forms needed for treatment, billing, and release of records; and enters patient information into the computer system to support processing and throughput. The role includes applying identification bands after verifying two identifiers, contacting insurers, educating patients about Advance Directives and Charity Care when appropriate, and carrying out other clerical duties and projects assigned by management. The associate also supports patients, families, and clinical staff throughout registration and care. Responsibilities include managing and documenting forms and follow-up, collecting and processing payments, balancing daily receipts, answering telephones professionally and confidentially, directing patients to appropriate locations, and assisting across Patient Access areas. The role requires familiarity with the EHR system, downtime procedures, and emergency management processes.

Requirements

High school diploma or equivalent.
Understanding of medical terminology.
Prior customer service experience.
Ability to learn quickly as technology and insurance requirements change.
Basic computer and keyboarding skills.
Ability to walk and stand in a fast-paced environment with frequent interruptions.

Responsibilities

Ask appropriate questions and obtain correct patient identification, demographic, guarantor, next-of-kin, and emergency-contact information.
Obtain current insurance coverage and identification, determine Coordination of Benefits, and enter information needed to support payment.
Complete the Medicare Secondary Payer Questionnaire when necessary and enter required data, including the patient’s Medicare number.
Interpret payer websites and contact insurance companies for notification or other information.
Scan documents into Electronic Document Imaging.
Explain hospital and regulatory forms to patients and families before they sign; ensure forms are signed, witnessed, dated, and timed as appropriate.
Document when signatures or education cannot be obtained and complete follow-up until required signatures are obtained.
Distribute registration forms to locations in the Emergency Department, Peri-op, and inpatient units.
Apply patient identification bands in accordance with policy after verifying two identifiers.
Offer patients a copy of the Patient Bill of Rights and its addendum.
Review Advance Directives during registration and follow up to obtain missing directives when necessary.
Prepare charts with all forms in order for the next day.
Collect copayments, deductibles, and other hospital payments; enter payments into the EHR using the appropriate account number and issue receipts.
Balance daily receipts, close out transactions by the end of the shift, print required close-out transactions, and prepare completed transactions for courier pickup.
Answer telephones professionally and confidentially, provide a greeting with the department and associate’s name, take clear messages, and relay them to the appropriate people.
Work with clinical staff to facilitate patient care and payment.
Attend and participate in at least 75% of departmental staff meetings annually and demonstrate knowledge of yearly Performance Improvement projects.
Work collaboratively, assist coworkers, be flexible to work additional shifts, and work in all Patient Access areas.
Demonstrate knowledge of Patient Access emergency management procedures, including the location of the disaster box in ER Registration and the appropriate response.
Welcome patients and families, direct them to appropriate locations, and provide customer service throughout their stay.
Demonstrate knowledge of the EHR system and Patient Access downtime procedures, including procedures for putting patients back into the system.
Follow departmental attire and badge-display policies and maintain a positive, respectful attitude toward coworkers, management, and ancillary staff.
Assist departments with projects and other duties assigned by management.