Patient Access Associate - Full Time, Evenings

NYU Langone Health•Village of Patchogue, NY

2d•Onsite

About The Position

NYU Langone Hospital—Suffolk is seeking a Patient Access Associate to support patient registration and access services. The associate interviews patients to collect identification, demographic, guarantor, next-of-kin, emergency contact, and insurance information; prepares and explains required treatment, billing, and record-release forms; and enters patient information into the electronic health record (EHR) to support patient processing and throughput. The role includes coordinating with insurance companies and interpreting payer websites, educating patients about Advance Directives and Charity Care, applying identification bands in accordance with the two-identifier rule, and serving as a liaison among patients, families, clinical staff, and departments including the Emergency Department, Pre Surgical Testing, Admitting, and other ancillary areas. The associate also performs payment collection and reconciliation, telephone and clerical duties, document scanning and follow-up, and support for departmental projects and other duties assigned by management. The position is scheduled 3:00 PM–11:00 PM, Tuesday through Friday, and every other weekend. Associates must be flexible to work additional shifts and in all Patient Access areas.

Requirements

High school diploma or equivalent.
Understanding of medical terminology.
Prior customer service experience.
Ability to learn quickly as technology and insurance requirements change.
Basic computer and keyboarding skills.
Ability to walk and stand in a fast-paced environment with frequent interruptions.

Responsibilities

Interview patients and ask appropriate questions to obtain accurate identification information.
Collect and enter demographic, guarantor, next-of-kin, emergency contact, and current insurance information, including coordination of benefits and Medicare Secondary Payer Questionnaire information when needed.
Interpret payer websites and contact insurance companies for notifications or other information.
Scan documents into the Electronic Document Imaging system.
Explain hospital and regulatory forms to patients and families, and ensure forms are signed, witnessed, dated, and timed as appropriate; document when signatures or education cannot be obtained and complete follow-up.
Distribute registration forms to locations within the Emergency Department, perioperative areas, and inpatient units.
Apply patient identification bands according to medical center policy after verifying two identifiers.
Offer patients copies of the Patient Bill of Rights and its Addendum, review Advance Directives, and follow up to obtain missing directives when needed.
Maintain charts and forms for the next day and document follow-up activities.
Collect copayments, deductibles, and other hospital payments; enter payments into the EHR using the appropriate account number, issue receipts, and obtain cardholder signatures on credit card receipts.
Balance daily receipts, close out and print transactions, and prepare completed transactions for courier pickup by the end of the shift.
Answer telephones professionally and confidentially, take clear messages, and relay them to the appropriate people.
Work with clinical staff to facilitate patient care and payment, and provide welcoming, helpful customer service to patients and families.
Attend and participate in at least 75% of departmental staff meetings annually and demonstrate knowledge of yearly Performance Improvement projects.
Support coworkers and work as part of a team; be flexible to work additional shifts and in all Patient Access areas.
Know Patient Access emergency-management processes, the location of the Emergency Department registration disaster box, EHR procedures, and downtime procedures, including restoring patients to the system.
Follow departmental dress policy, display identification appropriately, and treat coworkers, management, and ancillary staff respectfully.
Assist departments with projects and other duties assigned by management.