Patient Services Coordinator - Open Access - Full Time
About The Position
The Patient Services Coordinator assists patients and providers by answering medical questions, managing patient charts, and running patient reports. This is a remote, full-time position based in Ohio, scheduled for 36 hours per week on Friday, Saturday, and Sunday from 8 a.m. to 8 p.m. The role includes after-hours patient calls and coordination with providers regarding urgent concerns. The position requires knowledge of the healthcare field, clear and compassionate communication, sound organization and prioritization, and the ability to work flexibly as priorities change. A high school diploma and at least one year of work experience in a public-contact role are required; medical office experience is preferred. A current CMA, RMA, or LPN credential is also specified. NOMS Healthcare describes a supportive, collaborative environment and offers a comprehensive benefits package, wellness incentives, competitive pay, and career development opportunities. The work environment is well-lit and well-ventilated; the role involves extended sitting, occasional stooping, bending, or reaching, and prolonged computer-screen viewing.
Requirements
- High school diploma required.
- At least one year of work experience in a public-contact job.
- Knowledge of the healthcare field and information that should be conveyed to patients and their families.
- Ability to communicate clearly and present a pleasant, professional image.
- Ability to plan, prioritize, and complete delegated tasks, and to adapt to changing priorities.
- Ability to demonstrate compassion and caring and to establish and maintain effective relationships with physicians, coworkers, patients, and patients’ families.
- Ability to apply written instructions and standardized work practices.
- Ability to understand patient education needs and effectively share information with patients and their families.
- Ability to perform tasks correctly and identify equipment problems, correcting them or notifying a supervisor.
- Current CMA, RMA, or LPN.
Nice To Haves
- Experience in a medical office environment.
Responsibilities
- Answer after-hours patient calls and relay patient messages.
- Communicate urgent patient concerns to providers as needed.
- Thoroughly document information in the electronic medical record system.
- Assist clinicians with patient reports.
- Assist with prior authorizations, referrals, and medical records.
- Comply with HIPAA regulations and policies.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, and life insurance.
- A variety of à la carte benefit options.
- Wellness incentive program.
- Competitive pay with annual wage reviews.
- Leadership and development training and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
