Patient Access Coordinator

BHS•Crestwood, KY

8d•Onsite

About The Position

Baptist Health Medical Group is seeking a friendly, organized, and customer-focused Patient Access Coordinator for its Primary Care team in the Louisville area. The coordinator helps ensure patients have a smooth, welcoming experience from the time they arrive or call. The role involves patient service, registration, insurance and benefit verification, discussion of financial responsibilities, payment collection, record maintenance, and administrative support. The position is based in Crestwood, Kentucky, and is full-time, first shift.

Requirements

High school diploma or equivalent.
Previous experience in a medical office or healthcare setting.
Knowledge of medical terminology.
Strong computer and data entry skills.
Excellent communication and interpersonal skills.
Ability to multitask while maintaining accuracy and attention to detail.
Positive attitude and commitment to delivering exceptional patient care.

Responsibilities

Welcome patients and provide customer service in person and over the phone.
Register patients by accurately collecting demographic, insurance, and visit information.
Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.
Pre-register patients and discuss insurance benefits and financial responsibilities.
Calculate patient responsibility estimates and collect point-of-service payments, explaining payment expectations and available options.
Maintain accurate patient records and update information as needed.
Use patient access and registration software to support efficient office operations.
Ensure compliance with state, federal, and organizational regulations related to patient access services.
Complete ongoing education and training requirements.
Perform additional administrative duties as needed.