Patient Access Coordinator
About The Position
Hanger, Inc. is a provider of orthotic and prosthetic services and products, operating patient care clinics nationwide and distributing devices, products, and rehabilitative solutions. Guided by a commitment to empowering human potential, the company focuses on patient care, outcomes, services, and value. The Patient Access Coordinator manages front office operations to support a seamless experience for patients, staff, and referral sources. The role greets and assists patients, handles check-in and intake, collects payments, coordinates appointments, provides information about clinic resources, supports the Revenue Cycle Management team, and maintains accurate electronic health records. The ideal candidate has front desk or reception experience, strong communication skills, and computer proficiency.
Requirements
- High school diploma or an equivalent combination of education and experience.
- Less than one year of customer service, administrative, or related experience.
- Must have, or be eligible to obtain, a valid driver’s license and a driving record that meets Hanger’s Motor Vehicle Safety Policy and Procedures.
- Strong interpersonal, oral (including telephone), and written communication skills.
- Ability to key 30 words per minute accurately.
- Ability to work with handicapped individuals.
- Understanding of the Alpha filing system.
- Ability to use a computer, including Windows-based software and email.
- Ability to use necessary office equipment, including facsimile machines, a calculator, postage machine, and copier.
Nice To Haves
- A passing fit assessment through Hanger’s Talent Sorter; Hanger administers the assessment as part of the selection process.
- Experience in a receptionist position or with medical front office procedures.
- Understanding of medical reimbursement and terminology and front office (receptionist) duties.
Responsibilities
- Greet and assist patients upon arrival, provide information about wait times, and address inquiries at the front desk or reception area.
- Verify and update patient demographic and insurance information during check-in and handle walk-in registrations.
- Collect patient payments, including deductibles, copays, and co-insurance.
- Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
- Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources.
- Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
- Maintain accurate and complete electronic health records for patients.
- Act with integrity, keep patients at the center of the work, foster collaboration, adapt to change, and focus on superior outcomes.
Benefits
- Competitive compensation packages.
- Eight paid national holidays and four additional floating holidays.
- PTO that includes vacation and sick time.
- Medical, dental, and vision benefits.
- 401(k) savings and retirement plan.
- Paid parental bonding leave for new parents.
- Employee referral bonus program.
- Mentorship programs for mentors and mentees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
