Patient Access Coordinator

Floresville ER • Floresville, TX

13d

About The Position

The Patient Access Coordinator (Front Office Staff) is the first point of contact with patients and performs an important function in the facility. The coordinator courteously and professionally greets patients and obtains accurate demographic and insurance information for registration. The position works in harmony with clinical staff to ensure patients receive a high level of customer service and staff members are treated with respect. The coordinator is expected to adhere to high ethical and moral standards and support the company's mission, vision, and values. This is a full-time position.

Requirements

• High school diploma or equivalent.
• At least two years of face-to-face customer service experience.
• Current Basic Life Support (BLS) for Healthcare Providers card from an American Heart Association-recognized course.
• Ability to provide excellent customer service to patients, personnel, physicians, and peers.
• Self-driven, with the ability to work in teams with minimal daily supervision.
• Ability to work in a fast-paced, professional environment.
• Ability to communicate clearly, concisely, and in an organized manner, and to interpret written, oral, diagrammatic, or schedule-based instructions.
• Proficiency in Microsoft Office.

Nice To Haves

• Some college education.
• Experience providing customer service to patients and their families.
• Experience working in an Emergency Department.
• Experience working with patient records and charts and understanding insurance plans.

Responsibilities

• Communicate effectively, both orally and in writing, with individuals and groups from varied backgrounds and educational levels, including in high-stress situations.
• Manage multiple and changing priorities in an effective, organized manner under stressful demands while maintaining exceptional customer service.
• Obtain complete and accurate demographic, insurance, and financial information to complete registration.
• Update and maintain the patient database according to established procedures.
• Complete and balance daily transaction paperwork.
• Maintain open communication with all team members.
• Maintain professional attendance, punctuality, personal appearance, and compliance with relevant health and safety procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED