Patient Access Coordinator

CCRM Fertility • Boston, MA

7d • Onsite

About The Position

The Patient Access Coordinator serves as a key link between patients and the Care Center, helping provide an organized, efficient, and positive patient experience. The role is based at CCRM Boston in Chestnut Hill, Massachusetts, in the Front Desk department, and reports to the Practice Administrator. The coordinator greets and registers patients, answers questions and phone calls, collects patient and insurance information, supports medical-record requests, and performs front-office administrative duties. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., with rotating weekends and holidays.

Requirements

• High school diploma or GED.
• At least 1 year of administrative experience.
• Ability to work rotating weekends, evenings, and holidays.

Nice To Haves

• Previous experience in reproductive medicine or women’s health.
• Prior experience with Athena.

Responsibilities

• Greet and welcome patients upon arrival.
• Scan insurance cards, photo identification, and prior medical records.
• Process co-pays, procedure pre-payments, and past-due balances before scheduled services.
• Schedule and reschedule appointments, identify no-shows, and promptly communicate schedule changes.
• Monitor the Athena correspondence dashboard for returned mail.
• Complete eligibility work queues and identify incorrect insurance information or inaccurate Progyny eligibility status.
• Protect confidential information and patient medical records.
• Answer phone calls, take messages, and route them according to urgency.
• Contact patients who are missing new-patient paperwork two days before their appointments.
• Mail patient information and educational materials.
• Monitor faxes and distribute them to appropriate staff or departments.
• Maintain the lobby, open the Care Center, and turn on equipment before opening.
• Ensure the building is locked and secured at close of business.
• Perform other duties as assigned.

Benefits

• Generous paid time off and paid holidays.
• Medical, dental, and vision insurance; health benefits begin the first day of the month following the start date.
• 401(k) plan with company match, beginning the first of the month following two months of service.
• Basic and supplemental life insurance.
• Employee Assistance Program (EAP).
• Short-term disability.
• Flexible spending accounts, including dependent care and commuter benefits.
• Health Savings Account.
• CCRM-paid family medical leave after one year of eligibility.
• Supplemental critical illness, hospital indemnity, and accident coverage options.
• Professional development, job training, and cross-training opportunities.
• Bonus potential.
• Potential overtime pay at time and a half.
• Holiday differential pay at time and a half.
• Weekend shift differential of $4.00 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED