Open Access Coordinator
About The Position
The Open Access Coordinator is part of Springer Nature’s Open Access Operations team, within Sales Operations. The team manages institutional and society open access agreements end to end. The coordinator supports the set-up, renewal, and ongoing operation of these agreements, working with internal stakeholders and customers to meet timelines, deliverables, and contractual requirements. The role focuses on maintaining effective workflows and documentation, providing responsive customer service, and using operational data to identify risks, trends, and opportunities for improvement. The coordinator contributes to scalable processes and system improvements in collaboration with the global OA Operations team, supporting a smooth open access transition and a high-quality customer experience. The position is based in Springer Nature’s New York office under a hybrid working model.
Requirements
- Bachelor’s degree or higher, or equivalent experience.
- Excellent written and verbal communication in English, including the ability to explain complex information clearly and adapt messages to different audiences.
- Strong analytical and problem-solving skills, with the ability to turn data and information into practical, evidence-based actions.
- Confidence analyzing and interpreting data to monitor performance, identify issues, and drive improvements.
- Ability to understand workflows, systems, and interdependencies, and assess impacts across wider processes.
- Strong stakeholder management and collaboration skills across teams, departments, and external partners.
- Excellent organizational skills, including managing multiple priorities, meeting deadlines, and responding to changing demands.
- Initiative, self-motivation, ownership, and attention to detail, with a commitment to accurate and accountable delivery.
- Strong documentation and visualization skills, producing clear, concise, actionable outputs.
- Curiosity and adaptability in learning and applying new technologies, including AI tools, to support continuous improvement.
Nice To Haves
- Previous experience in sales operations, research publishing, open access, or another customer-focused, process-led environment.
- Experience using spreadsheets, CRM systems, or workflow and reporting tools.
- Experience with digital transformation programmes.
Responsibilities
- Coordinate the end-to-end set-up, renewal, and day-to-day operation of open access agreements, collaborating across teams to meet timelines, deliverables, and shared objectives.
- Provide clear, timely, audience-appropriate updates, guidance, and presentations to customers and internal stakeholders, and maintain accurate, accessible documentation.
- Serve as a primary operational contact for agreement customers, respond to workflow and reporting queries, and build trusted customer relationships.
- Review team workflows, identify inefficiencies or duplication, and help design and implement scalable process improvements.
- Use data from multiple systems to monitor workflow performance, identify trends, risks, or exceptions, and make practical recommendations.
- Take ownership of assigned agreements and actions, ensuring commitments, quality standards, and contractual compliance are maintained.
- Develop knowledge of open access publishing processes, systems, and operational dependencies, and coordinate stakeholders, timelines, and activities.
- Identify bottlenecks, implement practical solutions, and adapt operations to evolving business needs while reinforcing consistent service standards.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with company match and contribution.
- Hybrid office working policy, Summer Hours, and paid time off.
- Flexible Spending and Commuter programs.
- Multiple life insurance options.
- Disability coverage.
- Tuition assistance.
- Voluntary benefits, including identity theft protection, pet insurance, and legal assistance insurance.
- Employee Assistance Program.
- Family-friendly benefits and employee discounts.
- Employee social networks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
