Access Coordinator

Central Ozarks Medical Center•Camdenton, MO

About The Position

The Access Coordinator welcomes and assists patients and visitors at the clinic and supports patient access and clinic operations. The role registers new patients, updates demographic and financial information in the electronic medical record (EMR), schedules appointments for medical, dental, and behavioral health providers, verifies insurance through preauthorizations, and helps maintain efficient patient flow. It also includes collecting payments, reconciling daily records, preparing deposit slips, making bank deposits, handling faxes and patient documents, and maintaining clean, organized reception and waiting areas. The coordinator responds courteously to inquiries, participates in required Health Center meetings and events, and protects patient confidentiality while following HIPAA and 340B requirements. Travel to COMC locations may be required; the employee must have a valid Missouri driver's license and access to a motor vehicle. A high school diploma or GED is required. Previous healthcare office experience is desirable.

Requirements

High school diploma or GED.
Ability to plan and organize assignments and work independently with self-motivation.
Ability to multitask and remain calm under pressure.
Patience when dealing with people.
Effective communication with patients, coworkers, vendors, and members of the public.
Computer proficiency and ability to learn, navigate, and enter data into software systems.
Proficiency with Microsoft programs such as Outlook, Word, and Excel.
Ability to communicate clearly and respond to common inquiries or complaints; English fluency is required.
Ability to balance daily logs and bank deposit slips.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Dependability and reliability in performing duties with or without supervision.
Positive and effective communication of ideas, information, and instructions.
Ability to cooperate with coworkers and supervisors and work effectively as a team member.
Sound judgment and reasonable decision-making.
Ability to adjust effectively to changing ideas and activities.
Ability to serve as a positive role model and use creativity and innovation to solve problems.
Reliable attendance and willingness to work overtime when needed.
Ability to follow safety rules and work safely.
Ability to produce an acceptable quantity and quality of work within an appropriate timeframe.
Compliance with HIPAA and 340B regulations and mandatory confidentiality of patient information.
Valid Missouri driver's license and access to a motor vehicle if travel to COMC locations is required.
Ability to meet the physical demands of prolonged sitting and occasionally lifting or moving more than 35 pounds.

Nice To Haves

Previous experience in a healthcare office setting.
Bilingual ability; bilingual applicants are encouraged to apply.

Responsibilities

Warmly welcome and greet clinic patients and visitors.
Register new patients and update existing patient demographic, personal, and financial information in the electronic medical record system.
Schedule medical, dental, and behavioral health appointments according to department and provider templates.
Verify patient insurance by running preauthorizations.
Notify providers of patient arrivals through the electronic medical record system to facilitate patient flow.
Assist patients with registration paperwork as needed.
Maintain accurate appointment schedules.
Use the electronic medical record system to file and retrieve medical charts.
Collect and record payments for services.
Perform daily reconciliation tasks, balance records, and prepare deposit slips.
Make bank deposits at the end of each business day.
Route incoming and outgoing faxes to the appropriate staff.
Scan and attach patient documents to the appropriate electronic chart location or assign them to the appropriate staff member.
Keep the front reception area clean and organized.
Clean and disinfect the clinic waiting area as required for patient safety.
Respond courteously to inquiries from patients, prospective patients, and visitors.
Participate in Health Center meetings and events as required.
Follow HIPAA guidelines and protect patient confidentiality.
Travel to COMC locations as required.