Care Access Coordinator

Hospice Of The Chesapeake • Pasadena, MD

13d • Onsite

About The Position

The Care Access Coordinator bridges access to care for patients by combining hospice intake and supportive care coordination. The role manages referrals, schedules admissions and liaison visits, oversees Durable Medical Equipment (DME) orders and tracking, and coordinates support for patient visits, including Home Health Services, X-rays, and patient assessments. The Coordinator is expected to provide courteous service to patients, families, and referral sources, while ensuring information is accurate and tasks are completed promptly.

The position is based in Pasadena, Maryland, and is full-time, Monday through Friday, from 9:00 a.m. to 5:30 p.m. Salary is competitive and commensurate with experience, education, and credentialing.

Requirements

• High school diploma or equivalent required.
• Demonstrate exceptional customer service and a friendly, courteous demeanor.
• Understand and accept the hospice philosophy.
• Ability to work effectively independently and as part of a team.
• Ability to multitask in a busy and stressful environment, manage multiple assignments, and meet deadlines with attention to detail, efficiency, and accuracy.
• Ability to communicate effectively with medical professionals across various disciplines.
• Basic computer skills, including Microsoft Word and Outlook.
• Proficiency with electronic medical record programs, Outlook, Excel, and scheduling software.
• Effective problem-solving skills and ability to prioritize and implement solutions.
• Commitment to providing quality, timely, and cost-effective patient care.

Nice To Haves

• Associate degree in a related field; candidates with commensurate experience will be considered.
• At least one year of experience in hospice, home healthcare, or a customer service-related position.

Responsibilities

• Respond to referral calls, provide appropriate information, and complete associated paperwork and records.
• Explain hospice services to callers and visitors as needed.
• Order Durable Medical Equipment (DME), track orders, and document them appropriately.
• Communicate with DME companies, attending physicians, and care facility personnel as needed to track admission orders and certification or certification of terminal illness.
• For Medicare patients, verify financial eligibility dates and previous hospice benefits.
• Enter referral information into electronic medical record software.
• Work with the finance department to facilitate proper billing of hospice services.
• Schedule admission visits.
• Manage medical staff schedules for Supportive Care.
• Process Supportive Care referrals promptly.
• Coordinate Home Health Services, X-rays, and patient assessments to support patient visits.
• Coordinate liaison visits.

Benefits

• Generous paid time off, including 18 vacation days, 10 sick days, and 8 paid holidays in the first year of employment.
• Access to an Emergency Sick Bank that may provide up to 80 hours of sick time for medical emergencies after paid time off is exhausted.
• Educational assistance for professional development, additional certifications, and degree programs.
• Health, dental, and vision coverage.
• Company-paid Short Term Disability and Life Insurance.
• Available accident and critical illness coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED