Access Coordinator

Central Ozarks Medical Center•Richland, MO

About The Position

The Access Coordinator welcomes patients and visitors, manages patient registration and demographic updates in the electronic medical record, schedules appointments, verifies insurance, and supports patient flow. The role also handles payment collection and daily reconciliation, manages medical records and documents, and helps maintain clean, organized reception and waiting areas. The coordinator responds to inquiries courteously, participates in health center meetings and events, and protects patient confidentiality by following HIPAA guidelines. Travel to COMC locations may be required; the employee must have a valid Missouri driver’s license and access to a motor vehicle.

Requirements

High school diploma or GED.
Ability to plan and organize assignments and work independently with self-motivation.
Ability to multitask and remain calm under pressure.
Patience when dealing with people.
Ability to communicate effectively with patients, coworkers, vendors, and members of the public.
Proficiency with computers and ability to learn, navigate, and enter data into computer software systems.
Clear communication skills, including the ability to respond to common inquiries or complaints.
Fluency in English.
Proficiency with Microsoft programs such as Outlook, Word, and Excel.
Ability to balance daily logs and bank deposit slips.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Dependability and reliability in performing duties with or without supervision.
Positive and effective communication of ideas, information, and instructions.
Ability to cooperate with coworkers and supervisors and contribute as an effective team member.
Sound judgment and ability to make reasonable and appropriate decisions.
Adaptability to changing ideas and activities.
Ability to act as a positive role model for other employees.
Creativity and innovation in solving problems.
Ability to produce an acceptable quantity and quality of work within appropriate timeframes.
Ability to meet physical demands that include prolonged sitting and occasionally lifting or moving more than 35 pounds.
Valid Missouri driver’s license and access to a motor vehicle if travel to COMC locations is required.
Knowledge of and compliance with HIPAA and 340B regulations; patient confidentiality is mandatory.

Nice To Haves

Previous experience in a healthcare office setting.
Bilingual ability; bilingual applicants are encouraged to apply.

Responsibilities

Welcome and greet patients and visitors to the clinic.
Register new patients and update existing patient demographic information, including personal and financial details, in the electronic medical record system.
Schedule medical, dental, and behavioral health appointments according to department and provider templates to support provider efficiency and patient satisfaction.
Verify patient insurance by running preauthorizations.
Notify providers of patient arrivals using the electronic medical record system.
Assist patients with registration paperwork as needed.
Maintain accurate appointment schedules.
Use the electronic medical record system and file and retrieve medical charts.
Collect and record payments for services.
Perform daily reconciliation, balance records, and prepare deposit slips.
Make bank deposits at the end of each business day.
Route incoming and outgoing faxes to appropriate staff.
Scan and attach patient documents to the correct electronic chart location or assign them to appropriate staff.
Keep the front reception area clean and organized.
Clean and disinfect the clinic waiting area as required to support patient safety.
Respond courteously to inquiries from patients, prospective patients, and visitors.
Participate in health center meetings and events as required.
Follow HIPAA guidelines and protect patient confidentiality.
Travel to COMC locations when required.
Follow safety rules and work safely.
Report reliably for scheduled work and be willing to work overtime when needed.