Access Coordinator

Central Ozarks Medical Center•Camdenton, MO

About The Position

The Access Coordinator welcomes patients and visitors to the clinic and supports access to medical, dental, and behavioral health services. The role registers new patients, updates patient information in the electronic medical record, schedules appointments, verifies insurance, supports patient flow, and assists with registration paperwork. It also includes handling records and documents, collecting payments, completing daily reconciliation and bank deposits, and responding courteously to inquiries. The Access Coordinator maintains an organized reception and waiting area, including cleaning and disinfecting the waiting area as required. The role follows HIPAA requirements, protects patient confidentiality, and complies with applicable HIPAA and 340B regulations. Travel to COMC locations may be required; the employee must have a valid Missouri driver's license and access to a motor vehicle.

Requirements

GED or high school diploma.
Ability to plan and organize assignments and work independently with self-motivation.
Ability to multitask and remain calm under pressure.
Patience when dealing with people.
Ability to communicate effectively with patients, coworkers, vendors, and members of the public.
Computer proficiency and ability to learn, navigate, and enter data into a software system.
Proficiency with Microsoft programs such as Outlook, Word, and Excel.
Ability to communicate clearly and respond to common inquiries or complaints.
Fluency in English.
Ability to balance a daily log and bank deposit slip.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Dependability and reliability in performing duties whether or not supervision is present.
Positive and effective communication of ideas, information, and instructions.
Ability to work cooperatively with coworkers and supervisors as an effective team member.
Ability to make reasonable and appropriate decisions.
Ability to adjust effectively to changing ideas and activities.
Ability to serve as a positive role model and use imagination and innovation to solve problems.
Reliable attendance and willingness to work overtime when needed.
Ability to produce an acceptable amount of work of sufficient quality in an appropriate amount of time.
Moderate physical effort, including prolonged sitting and occasional lifting or moving of more than 35 pounds.
Valid Missouri driver's license and access to a motor vehicle, as travel to all COMC locations may be required.
Knowledge of and compliance with HIPAA and 340B regulations; patient confidentiality is mandatory.

Nice To Haves

Previous experience in a healthcare office setting.
Bilingual abilities; bilingual applicants are encouraged to apply.

Responsibilities

Warmly welcome and greet patients and visitors.
Register new patients and update existing patient demographic information, including personal and financial details, in the electronic medical record system.
Schedule medical, dental, and behavioral health appointments using department and provider templates to optimize provider time and patient satisfaction.
Verify patient insurance by running preauthorizations.
Notify providers of patient arrivals using the electronic medical record system.
Assist patients with registration paperwork as needed.
Maintain accurate appointment schedules.
Use the electronic medical record system to file and retrieve medical charts.
Collect and record payments for services.
Complete daily reconciliation tasks, balance records, prepare deposit slips, and make bank deposits at the end of each business day.
Route incoming and outgoing faxes to the appropriate staff.
Scan and attach patient documents to the appropriate electronic chart location or assign them to the appropriate staff member.
Keep the front reception area clean and organized and clean and disinfect the clinic waiting area as required.
Respond courteously to inquiries from patients, prospective patients, and visitors.
Participate in Health Center meetings and events as required.
Follow HIPAA guidelines and protect patient confidentiality.
Follow safety rules and work safely.
Perform other duties as assigned.