Access Coordinator

Focus Behavioral Health•Lenoir, NC

About The Position

The Access Coordinator provides client counseling, education, and consultation based on referral information and forms. The role coordinates new-client intake, admission assessments, initial authorizations, and transitions to program case managers for clients entering Day Treatment, Outpatient, and Residential programs. The coordinator may meet with clients and families or guardians in person in a variety of settings, including homes, program sites, emergency rooms, and detention facilities. The position works with program staff, case managers, clinical and program directors, and public school systems to support timely access to services, ensure appropriate assessments, and meet North Carolina standards of care. The Access Coordinator is expected to contribute positively to the team, communicate and provide feedback effectively, and maintain professionalism in interactions with clients and coworkers. Other duties may be assigned.

Responsibilities

Provide client counseling, education, and consultation as indicated by referral information and forms.
Schedule and conduct face-to-face meetings with clients and families or guardians to complete intake packets, PCP, CCP, and TP for new referrals and intakes.
Check Medicaid eligibility and complete NC TOPPS.
Meet families as needed in homes, Day Treatment programs, Residential group homes, emergency rooms, detention facilities, or other settings.
Coordinate admission assessments and intake processes for existing programs in accordance with North Carolina standards of care, ensuring appropriate assessments for all clients served.
Provide consultative assistance to program staff on referrals and intake to support immediate client access and admission.
Submit initial authorizations and enter authorization information into the electronic medical records system, gathering required paperwork from all sources.
After initial authorization, coordinate with program case managers to transition new cases and related PCP, CCP, TP, and NC TOPPS information to the program case manager.
Collaborate with the Clinical Director and Program Director regarding difficult cases and referrals.
Provide initial case management and placement assistance for clients referred to Day Treatment, Outpatient, and Residential programs.
Develop the initial PCT and, in partnership with the assessing Clinical Director, develop clinical justifications, TP, and CCP.
Act as agency liaison to public school systems in counties with Day Treatment services and attend school meetings related to Day Treatment program development.
Participate constructively in a team dynamic, communicate effectively, and provide feedback.
Maintain professionalism and a positive attitude in work and relationships with clients and coworkers; avoid negative attitudes and agency-related gossip.
Perform other duties as assigned.