Access Coordinator

Central Ozarks Medical Center•Richland, MO

About The Position

The Access Coordinator welcomes and assists patients and visitors at the clinic, manages patient registration and appointment scheduling, and supports efficient patient flow. The position uses an electronic medical record system to collect and update patient information, verify insurance through preauthorizations, manage charts and documents, and communicate patient arrivals to providers. It also handles service payments, daily reconciliation and deposits, and incoming and outgoing faxes. The coordinator maintains clean, organized reception and waiting areas, responds courteously to inquiries, and participates in Health Center meetings and events as required. The role requires protecting patient confidentiality and complying with HIPAA and 340B regulations. Travel to COMC locations may be required; the employee must have a valid Missouri driver’s license and access to a motor vehicle.

Requirements

GED or high school diploma.
Ability to plan and organize assignments and work independently with self-motivation.
Ability to multitask and remain calm under pressure.
Patience when dealing with people.
Ability to communicate effectively with patients, coworkers, vendors, and the public, and to respond to common inquiries or complaints.
Fluency in English.
Proficiency with computers and ability to learn, navigate, and enter data into software systems.
Proficiency with Microsoft programs such as Outlook, Word, and Excel.
Ability to balance a daily log and bank deposit slip.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Dependability, reliability, effective communication, teamwork, cooperation, sound judgment, adaptability, positive role modeling, creativity, and adequate productivity.
Compliance with HIPAA and 340B regulations and protection of patient confidentiality.
Valid Missouri driver’s license and access to a motor vehicle, as travel to COMC locations may be required.
Ability to perform moderate physical effort, including prolonged sitting and occasionally lifting or moving more than 35 pounds.

Nice To Haves

Previous experience in a healthcare office setting is desirable.
Bilingual applicants are encouraged to apply.
Outgoing personality and outstanding customer service skills.

Responsibilities

Warmly welcome and greet patients and visitors.
Register new patients and update existing patient demographic information, including personal and financial details, in the electronic medical record system.
Schedule medical, dental, and behavioral health appointments according to department and provider templates, maintaining accurate schedules and supporting provider efficiency and patient satisfaction.
Verify patient insurance by running preauthorizations.
Notify providers of patient arrivals through the electronic medical record system to facilitate patient flow.
Assist patients with registration paperwork as needed.
Use the electronic medical record system and file and retrieve medical charts.
Collect and record payments for services.
Complete daily reconciliation, balance records, prepare deposit slips, and make bank deposits at the end of each business day.
Route incoming and outgoing faxes to the appropriate staff.
Scan and attach patient documents to the correct electronic chart location or assign them to the appropriate staff member.
Keep the front reception area clean and organized and clean and disinfect the waiting area as required for patient safety.
Respond courteously to inquiries from patients, prospective patients, and visitors.
Participate in Health Center meetings and events as required.
Follow HIPAA guidelines, comply with applicable HIPAA and 340B regulations, and protect patient confidentiality.
Travel to COMC locations when required.
Follow safety rules and work safely.
Report reliably for scheduled work and be willing to work overtime when needed.