Access Coordinator

Focus Behavioral Health•Lenoir, NC

About The Position

The Access Coordinator provides client counseling, education, and consultation based on referral information and forms. The role manages intake and admission coordination for clients referred to Day Treatment, Outpatient, and Residential programs, ensuring assessments and processes meet North Carolina standards of care. Work may involve meeting with clients and families or guardians in person at the agency, in homes, at program sites, or in settings such as emergency rooms and detention facilities. The coordinator also serves as an agency liaison to public school systems in counties with Day Treatment services and participates in school meetings related to program development. The role works collaboratively with program staff, case managers, clinical leadership, and program leadership to facilitate timely access and transition clients into services. It requires clear communication, constructive feedback, teamwork, and professionalism in interactions with clients and coworkers. Other duties may be assigned.

Responsibilities

Provide client counseling, education, and consultation as indicated by referral information and forms.
Schedule and conduct face-to-face meetings with clients and their families or guardians to complete intake packets, PCPs, CCPs, and TPs for new referrals and intakes.
Check Medicaid eligibility and complete NC TOPPS.
Meet with families in homes, Day Treatment programs, Residential group homes, emergency rooms, detention facilities, or other settings as needed.
Coordinate admission assessments and the intake process for existing programs in accordance with North Carolina standards of care.
Ensure appropriate assessments are completed for all clients served.
Provide consultative assistance to program staff on referral and intake processes to support immediate access and admission for client referrals.
Submit initial authorizations and enter authorization information into the electronic medical records system, gathering necessary paperwork from all sources.
After initial authorization is received, coordinate with program case managers to transition new cases, including PCP, CCP, TP, and NC TOPPS, to the program case manager.
Collaborate with the Clinical Director and Program Director regarding difficult cases and referrals.
Provide initial case management and placement assistance for clients referred to Day Treatment, Outpatient, and Residential programs.
Develop the initial PCT and, in partnership with the assessing Clinical Director, develop clinical justifications, TP, and CCP.
Serve as agency liaison to public school systems in counties where Day Treatment services are provided.
Attend school meetings related to Day Treatment program development.
Participate in a team dynamic, communicate effectively, provide good feedback, and maintain professionalism in work and relationships.
Perform other duties as assigned.