Open Access Coordinator

US Digestive Health • Upper Gwynedd Township, PA

7d

About The Position

Under the direction of the Open Access Supervisor and Manager, the Open Access Coordinator works on Open Access referrals and recall lists to help patients schedule through the USDH Open Access Program. The role receives and distributes medical screening forms to the Open Access team and monitors incoming team text messages, distributing or responding to them as appropriate.

This is a full-time position with an 8-hour shift Monday through Friday; weekends are not required. The job operates in a professional medical office environment using standard office equipment. Some intermittent travel may be required for training. The employee must be authorized to work in the United States for any employer. The position has no supervisory responsibilities.

Requirements

• High school diploma or GED equivalent.
• Excellent customer service.
• Ability to work cooperatively with managers and peers.
• Excellent oral and written communication skills.
• Must be authorized to work in the United States for any employer.

Nice To Haves

• Medical office experience preferred.
• Bilingual ability is a plus.
• Skills in Microsoft Office, including Outlook, Teams, and Excel, preferred.
• Previous EPIC experience preferred.

Responsibilities

• Work through a contact cadence—including calls, text messages, MyLGHealth messages, and letters—to help patients schedule after receiving referrals.
• Work through a contact cadence—including calls, text messages, MyLGHealth messages, and letters—to help patients schedule from recall lists.
• Receive and distribute medical screening forms to the Open Access team.
• Monitor incoming text messages to the Open Access team and distribute or respond to them as appropriate.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED