Patient Access Coordinator

Pacific Cancer Care•Monterey, CA

12d•$23 - $30•Onsite

About The Position

Pacific Cancer Care is hiring a Patient Access Coordinator to support its oncology and hematology services in Monterey, California. The Patient Access Team includes several functional areas; the coordinator may initially focus on one area and may cross-train into others. Team members are expected to contribute to a safe, healthy, harmonious, positive, productive, and professional work environment. This role provides administrative and patient-facing support across referrals, medical records, front desk check-in, and appointment scheduling. The coordinator helps ensure patient records, insurance information, orders, documentation, and authorizations are accurate and ready to support coordinated care. The position is full-time, Monday through Friday, with 8-hour shifts, and pays $23.00–$30.00 per hour. It reports to the Patient Access Manager.

Requirements

High school diploma or GED.
Warm, professional, patient-centered customer service approach.
Excellent verbal and written communication skills.
Strong organizational, time-management, and multitasking abilities.
Proficiency with Microsoft Office and comfort learning new healthcare systems.
Knowledge of medical terminology and familiarity with insurance processes.
Ability to work independently and collaboratively within a multidisciplinary team.

Nice To Haves

Associate’s degree or medical assistant (MA) certification.
At least 1 year of experience in a healthcare front desk, scheduling, medical records, or administrative role.
Experience with scheduling, referrals, authorizations, or medical records workflows.
Familiarity with oncology practice operations and EMR systems such as OncoEMR.

Responsibilities

Greet and assist patients and visitors professionally, courteously, and warmly.
Maintain accurate, up-to-date records in the EMR and process incoming documents.
Answer incoming calls, return messages, and route inquiries appropriately.
Support scheduling, medical record retrieval, and authorization workflows as needed.
Cross-train and provide coverage across scheduling, referrals, medical records, front desk, and imaging coordination.
Maintain HIPAA compliance and complete administrative tasks such as scanning, filing, and printing, while supporting other departments.
Process incoming and outgoing referrals and ensure required documentation is included.
Verify insurance benefits and obtain authorizations for new patient appointments.
Prepare next-day new-patient visit lists and ensure demographic and insurance documents are uploaded.
Review fax queues and upload referrals and documentation promptly.
Communicate with referring offices and new patients about missing information and onboarding.
Request, receive, and organize medical records from external providers.
Upload, index, and maintain accurate records in the EMR.
Fulfill internal and external records requests in compliance with regulatory requirements.
Prepare charts and ensure clinicians have necessary documentation for upcoming visits.
Maintain logs and documentation standards and protect confidentiality under HIPAA guidelines.
Welcome and check in patients and verify insurance and demographic information.
Provide general assistance to patients and visitors to promote a positive experience.
Collect co-pays and outstanding balances and process payments at the time of service.
Manage waiting-room flow and communicate patient status updates to clinical teams.
Answer phones, assist patients with questions, and ensure forms and consents are completed and scanned.
Schedule office visits, laboratory appointments, follow-ups, treatments, and diagnostic imaging.
Verify orders, documentation, and authorizations before scheduling appointments.
Review daily schedules for accuracy and make adjustments in coordination with clinical teams.
Make reminder calls, manage rescheduling, and provide patients with preparation instructions.
Communicate with patients and departments to support clinic flow and coordinated care.