Patient Access Coordinator
About The Position
The Patient Access Coordinator manages front office operations to ensure a seamless experience for patients, staff, and referral sources. The role includes welcoming patients, supporting check-in and intake, collecting payments, coordinating appointments, maintaining electronic health records, and assisting with patient and clinic information. The ideal candidate has front desk or reception experience, strong communication skills, and computer proficiency. Hanger is a provider of orthotic and prosthetic services and products, with a nationwide network of patient care clinics. The company describes its mission as empowering human potential and helping people achieve greater mobility and freedom.
Requirements
- High school diploma or an equivalent combination of education and experience.
- Less than one year of customer service, administrative, or related experience required.
- Must have or be eligible to obtain a valid driver’s license and have a driving record that meets Hanger’s Motor Vehicle Safety Policy and Procedures.
- Strong interpersonal, oral (including telephone), and written communication skills.
- Ability to type 30 words per minute accurately.
- Ability to work with handicapped individuals.
- Understanding of the Alpha filing system.
- Ability to use a computer, including Windows-based software and email.
- Ability to use necessary office equipment, including facsimile machines, calculator, postage machine, and copier.
- Act with integrity, honesty, transparency, and respect.
- Keep the patient at the center of work and build lifelong trust.
- Foster open collaboration and constructive dialogue.
- Continuously innovate solutions and influence and respond to change.
- Focus on superior outcomes and calibrate work processes for outstanding results.
Nice To Haves
- Receptionist experience or experience with medical front office procedures.
- Understanding of medical reimbursement and terminology and front office (receptionist) duties.
- A good fit for the job, as determined by the Talent Sorter assessment; Hanger will administer the assessment as part of the selection process.
Responsibilities
- Greet and assist patients upon arrival, provide information on wait times, and address inquiries at the front desk or reception area.
- Verify and update patient demographic and insurance information during check-in and handle walk-in registrations.
- Collect patient payments, including deductibles, copays, and co-insurance.
- Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
- Provide information about clinic services, patient experience programs, support groups, and other resources.
- Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
- Maintain accurate and complete electronic health records for patients.
Benefits
- Competitive compensation packages.
- 8 paid national holidays and 4 additional floating holidays.
- PTO that includes vacation and sick time.
- Medical, dental, and vision benefits.
- 401k savings and retirement plan.
- Paid parental bonding leave for new parents.
- Employee referral bonus program.
- Mentorship programs for mentors and mentees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
