Patient Access Coordinator

Hanger, Inc.•Chattanooga, TN

13d

About The Position

The Patient Access Coordinator manages front office operations to ensure a seamless experience for patients, staff, and referral sources. The role includes greeting patients, completing intake and insurance updates, collecting payments, scheduling appointments, supporting patients with clinic information, assisting with administrative information gathering, and maintaining accurate electronic health records. The ideal candidate has front desk or reception experience, strong communication skills, and computer proficiency.

Requirements

High school diploma or an equivalent combination of education and experience.
Less than one year of customer service, administrative, or related experience required.
Must have, or be eligible to obtain, a valid driver’s license and a driving record within the standards outlined in Hanger’s Motor Vehicle Safety Policy and Procedures.
Strong interpersonal, oral (including telephone), and written communication skills.
Ability to type 30 words per minute accurately.
Ability to work with individuals with disabilities.
Understanding of the Alpha filing system.
Ability to use a computer, including Windows-based software and email.
Ability to use necessary office equipment, including facsimile machines, a calculator, postage machine, and copier.
Act with integrity, keeping interactions honest, transparent, and respectful.
Keep patients at the center of work and build lifelong trust.
Foster open collaboration and constructive dialogue.
Innovate solutions and adapt to change.
Focus on superior outcomes and calibrate work processes for outstanding results.

Nice To Haves

A good fit for the job as determined by the Talent Sorter assessment; Hanger will administer the assessment as part of the selection process.
Experience in a receptionist position or with medical front office procedures.
Understanding of medical reimbursement and terminology and front office (receptionist) duties.

Responsibilities

Greet and assist patients upon arrival, provide information about wait times, and answer inquiries at the front desk or reception area.
Verify and update patient demographic and insurance information during check-in and register walk-in patients.
Collect patient payments, including deductibles, copays, and co-insurance.
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources.
Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
Maintain accurate and complete electronic health records for all patients.