Patient Access Coordinator

Hanger, Inc. • Nanuet, NY

17d • $22 - $23

About The Position

Hanger, Inc. is a provider of orthotic and prosthetic services and products, operating patient care clinics and distributing devices, products, components, and rehabilitative solutions. The Patient Access Coordinator manages front-office operations to support a seamless experience for patients, staff, and referral sources. The role includes reception, patient intake, payment collection, appointment scheduling, patient support, administrative coordination, and maintaining electronic health records.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Less than one year of customer service, administrative, or related experience.
• Strong interpersonal, oral (including telephone), and written communication skills.
• Ability to key 30 words per minute accurately.
• Ability to work with handicapped individuals.
• Understanding of the Alpha filing system.
• Ability to use a computer, including Windows-based software and email.
• Ability to use necessary office equipment, including facsimile machines, calculator, postage machine, and copier.
• Must have, or be eligible to obtain, a valid driver’s license and have a driving record that meets Hanger’s Motor Vehicle Safety Policy and Procedures standards.

Nice To Haves

• Receptionist experience or experience with medical front-office procedures.
• Understanding of medical reimbursement, medical terminology, and receptionist/front-office duties.
• Meeting the job-fit threshold determined by Hanger’s Talent Sorter assessment; Hanger administers the assessment during the selection process.

Responsibilities

• Greet and assist patients upon arrival, provide information about wait times, and address inquiries at the front desk or reception area.
• Verify and update patient demographic and insurance information during check-in, and process walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure patient electronic health records are accurate and complete.
• Act with integrity, keep patients at the center of care, foster collaboration, respond constructively to change, and focus on superior outcomes.

Benefits

• Competitive compensation packages.
• 8 paid national holidays and 4 additional floating holidays.
• PTO that includes vacation and sick time.
• Medical, dental, and vision benefits.
• 401(k) savings and retirement plan.
• Paid parental bonding leave for new parents.
• Employee referral bonus program.
• Mentorship programs for mentors and mentees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED