Patient Access Coordinator

Hanger, Inc. • St. Louis, MO

6d

About The Position

The Patient Access Coordinator manages front office operations to provide a seamless experience for patients, staff, and referral sources. The role includes patient reception and intake, payment collection, appointment scheduling, patient support, administrative coordination, and maintenance of accurate electronic health records. The ideal candidate has front desk or reception experience, strong communication skills, and computer proficiency.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Less than one year of customer service, administrative, or related experience.
• Must have, or be eligible to obtain, a valid driver’s license and have a driving record that meets Hanger’s Motor Vehicle Safety Policy and Procedures.
• Strong interpersonal, oral (including telephone), and written communication skills.
• Ability to type 30 words per minute accurately.
• Ability to work with handicapped individuals.
• Understanding of the Alpha filing system.
• Ability to use a computer, including Windows-based software and email.
• Ability to use necessary office equipment, including facsimile machines, calculator, postage machine, and copier.
• Act with integrity, keeping the patient at the center of the work, fostering collaboration, adapting to change, and focusing on superior outcomes.

Nice To Haves

• A good fit for the job as determined by the Talent Sorter assessment; Hanger administers the assessment during the selection process.
• Experience in a receptionist position or with medical front office procedures.
• Understanding of medical reimbursement, medical terminology, and front office receptionist duties.

Responsibilities

• Greet and assist patients upon arrival, provide information about wait times, and address inquiries at the front desk or reception area.
• Verify and update patient demographic and insurance information during check-in and handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Provide information about clinic services, patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Benefits

• Competitive compensation packages.
• 8 paid national holidays and 4 additional floating holidays.
• PTO that includes vacation and sick time.
• Medical, dental, and vision benefits.
• 401k savings and retirement plan.
• Paid parental bonding leave for new parents.
• Employee referral bonus program.
• Mentorship programs for mentors and mentees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED