Patient Access Coordinator

Hanger, Inc. • North Charleston, SC

17d

About The Position

The Patient Access Coordinator manages front office operations to provide a seamless experience for patients, staff, and referral sources. The role includes welcoming patients, supporting check-in and intake, collecting payments, scheduling appointments, answering questions about clinic services and resources, and maintaining complete and accurate electronic health records. The coordinator also collaborates with the Revenue Cycle Management team to obtain necessary patient information.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Less than one year of customer service, administrative, or related experience required.
• Strong interpersonal, oral (including telephone), and written communication skills.
• Ability to key 30 words per minute accurately.
• Ability to work with handicapped individuals.
• Understanding of the Alpha filing system.
• Ability to use a computer, including Windows-based software and email.
• Ability to use necessary office equipment, including facsimile machines, calculators, postage machines, and copiers.
• Must have, or be eligible to obtain, a valid driver's license and a driving record meeting Hanger's Motor Vehicle Safety Policy and Procedures standards.
• Demonstrate integrity, patient-centered service, collaboration, adaptability, and a focus on superior outcomes.

Nice To Haves

• A score indicating at least a good fit on Hanger's Talent Sorter assessment; Hanger administers the assessment as part of the selection process.
• Experience in a receptionist position or with medical front office procedures.
• Understanding of medical reimbursement, medical terminology, and front office receptionist duties.

Responsibilities

• Greet and assist arriving patients, provide information about wait times, and address inquiries at the front desk or reception area.
• Verify and update patient demographic and insurance information during check-in and process walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Provide information about clinic services, patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Benefits

• Eight paid national holidays and four additional floating holidays.
• PTO that includes vacation and sick time.
• Medical, dental, and vision benefits.
• 401(k) savings and retirement plan.
• Paid parental bonding leave for new parents.
• Employee referral bonus program.
• Mentorship programs for mentors and mentees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED