Patient Access Coordinator
About The Position
Hanger, Inc. is a provider of orthotic and prosthetic services and products. Its Patient Care segment operates O&P clinics nationwide, and its Products & Services segment distributes O&P devices and products and provides rehabilitative solutions. The company describes its mission as empowering human potential and its vision as leading the orthotic and prosthetic markets through superior patient care, outcomes, services, and value. The Patient Access Coordinator manages front-office operations to provide a seamless experience for patients, staff, and referral sources. The role includes greeting patients, supporting check-in and intake, collecting payments, scheduling follow-up appointments, maintaining electronic health records, and coordinating with the Revenue Cycle Management team. The position requires strong communication and computer skills, with customer service, administrative, or related experience. A high school diploma or equivalent combination of education and experience is required.
Requirements
- High school diploma or an equivalent combination of education and experience.
- Less than one year of customer service, administrative, or related experience required.
- Must have or be eligible to obtain a valid driver's license and have a driving record that meets Hanger's Motor Vehicle Safety Policy and Procedures.
- Strong interpersonal, oral (including telephone), and written communication skills.
- Ability to type 30 words per minute accurately.
- Ability to work with individuals with disabilities.
- Understanding of the Alpha filing system.
- Ability to use a computer, including Windows-based software and email.
- Ability to use necessary office equipment, including facsimile machines, calculators, postage machines, and copiers.
- Act with integrity, keeping relationships honest, transparent, and respectful; prioritize patients and build trust; collaborate openly; innovate and respond to change; and focus on superior outcomes.
Nice To Haves
- Receptionist experience or experience with medical front-office procedures.
- A Talent Sorter assessment result indicating at least a good fit for the job; Hanger will administer the assessment during selection.
- Understanding of medical reimbursement, medical terminology, and front-office receptionist duties.
Responsibilities
- Greet and assist patients upon arrival, provide information about wait times, and respond to inquiries at the front desk or reception area.
- Verify and update patient demographic and insurance information during check-in and handle walk-in registrations.
- Collect patient payments, including deductibles, copayments, and coinsurance.
- Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plan appointments.
- Provide information about clinic services, patient experience programs, support groups, and other resources.
- Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
- Maintain accurate and complete electronic health records for all patients.
Benefits
- Competitive compensation packages.
- 8 paid national holidays and 4 additional floating holidays.
- PTO that includes vacation and sick time.
- Medical, dental, and vision benefits.
- 401(k) savings and retirement plan.
- Paid parental bonding leave for new parents.
- Employee referral bonus program.
- Mentorship programs for mentors and mentees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
