Access Coordinator Jobs

About The Position

Requirements

• High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred
• Experience in a healthcare setting, with a focus on patient access and registration 2-3 years required
• Able to accurately type at least 40 words per minute.

Nice To Haves

• Associate's Degree Healthcare Administration preferred
• Associate's Degree Related Field of Study preferred

Responsibilities

• Ensures the integrity of the data in the hospital’s information system, Epic, with respect to patient demographic, health insurance and appointment information.
• Responsible for scheduling in all service areas: Ophthalmology and Otolaryngology.
• Responsible for training new and existing staff members in registration and Ophthalmology and Otolaryngology scheduling.
• Review and follow ScreenSteps guide instructions to effectively schedule appointments in provider schedules based on diagnosis and specialty.
• Delivers outstanding customer service while answering a high volume of incoming calls.
• Verifies patient health insurance using various methods including websites and NEHEN.
• Applies knowledge of contracted health insurance participation to ensure accurate appointment scheduling.
• Collaborate with medical office staff to ensure a positive and effective patient experience.
• Serves as a resource for patients and others with questions regarding registration, health insurance eligibility and benefits.
• Accurately reviews and assesses coordination of benefit information.
• Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization.
• Responsible for resolving registration-related edits within various work queues.
• Serve as a registration, referral and authorization resource for patients and colleagues.
• Demonstrates ability to handle difficult situations by using effective problem-solving skills.
• Collaborates with colleagues to ensure a positive and effective patient experience.
• Demonstrates ability to work independently and as part of a team in a fast-paced environment with constant interruption.
• Flexible availability to accommodate work coverage requests.
• Able to accurately type at least 40 words per minute.
• Relates effectively to various types of customers in a professional and courteous manner.
• Utilizes supervisor or manager to resolve issues/concerns as needed.
• Attends and participates in departmental meetings.
• All other duties as assigned.

Benefits

• comprehensive benefits
• career advancement opportunities
• differentials
• premiums
• bonuses
• recognition programs