Patient Access Coordinator - Desert Ridge

Pure Infusion•Phoenix, AZ

About The Position

Pure Infusion is seeking a Patient Access Coordinator (PAC) committed to integrity, accountability, and providing a positive patient experience. The role involves calling, scheduling, and welcoming patients who come to the clinic for biologic infusions. The coordinator works with referring practices and the local Market Executive to coordinate care, orders, and documentation so patients can access treatment efficiently. Patients are referred by specialty physicians for infusions to treat autoimmune disorders or primary deficiencies. The coordinator works with patients and staff to ensure each detail of the visit runs smoothly and contributes to a comfortable, peaceful, concierge-level experience. Pure Infusion describes itself as a fast-growing healthcare start-up with a supportive culture focused on patient care, autonomy, and meaningful interactions with referring providers.

Requirements

High school diploma or equivalent.
Proficiency in CRM and EMR software systems.
Obtain BLS certification within 30 days of hire.
Be eligible to meet U.S. employment requirements.

Nice To Haves

Medical environment experience.
Excellent customer service skills in phone and in-person settings.
Strong communication skills with patients, colleagues, and referring practices.
Comfort with various software applications.
Ability to work in a fast-paced environment and take on multiple roles.
Honesty, integrity, and a strong commitment to patients.

Responsibilities

Call, schedule, and welcome patients for biologic infusions.
Coordinate care, orders, and documentation with referring practices and the local Market Executive.
Work with patients and staff to ensure every detail of each patient visit goes smoothly.
Collaborate with nurses and other team members virtually.