Patient Access Coordinator Lead, Wednesday 12:00pm-6pm and Thursday-Saturday 6:00am-6:00pm

R1•Austin, TX

1d•Onsite

About The Position

The Patient Access Team Lead oversees daily workflow and supports front-end registration and verification processes at the Emergency Department of Ascension Dell Children’s Medical Center in Austin, Texas. The role monitors staff productivity, ensures compliance with operational, financial, and documentation standards, provides real-time guidance to associates, helps resolve workflow barriers, and promotes accurate, timely, patient-centered service. The position also provides direct patient access support, including helping patients and families check in, answering phones, gathering patient information, registering patients across multiple computer systems, navigating insurance and coverage details, entering demographic and medical data, collecting co-pays, and providing cost estimates when applicable. The coordinator collaborates with nurses, physicians, and care teams to support smooth patient flow and timely access to care. The stated schedule is Wednesday from 12:00 p.m. to 6:00 p.m. and Thursday through Saturday from 6:00 a.m. to 6:00 p.m. The U.S.-based pay range is $20.94–$28.87 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training. R1 offers a competitive benefits package and describes opportunities to learn, collaborate, and explore career paths.

Requirements

Exceptional customer service experience.
Leadership, communication, and interpersonal skills.
Composure and professionalism in a fast-paced environment.
Ability to multitask and prioritize quickly with high attention to detail.
Comfort with shifting priorities based on patient needs.
High school diploma or GED.
Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

Experience in patient access, medical registration, insurance verification, or front desk work.

Responsibilities

Oversee daily workflow and support front-end registration and verification processes.
Monitor staff productivity and ensure compliance with operational, financial, and documentation standards.
Provide real-time guidance to associates and help resolve workflow barriers.
Promote accurate, timely, patient-centered service delivery.
Provide exceptional customer service and assist patients and families with check-in.
Use multiple computer systems to register patients efficiently.
Answer phones and gather accurate patient information in a fast-paced environment.
Minimize registration delays and answer patient questions with clarity and compassion.
Navigate insurance plans and coverage details, enter demographic and medical data, collect co-pays, and provide cost estimates when applicable.
Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.