Patient Access Coordinator Lead, Wednesday 12:00pm-6pm and Thursday-Saturday 6:00am-6:00pm

R1 RCM•Austin, TX

2d•$21 - $29•Onsite

About The Position

The Patient Access Team Lead oversees daily workflow and supports front-end registration and verification processes. The role monitors staff productivity and ensures compliance with operational, financial, and documentation standards. It provides real-time guidance to associates, helps resolve workflow barriers, and promotes accurate, timely, patient-centered service delivery. The position is based in the Emergency Department at Ascension Dell Children’s Medical Center in Austin, Texas. The schedule is Wednesday from 12:00 p.m. to 6:00 p.m. and Thursday through Saturday from 6:00 a.m. to 6:00 p.m. The role provides exceptional customer service to patients and families during check-in, using multiple computer systems to register patients efficiently. It involves answering phones, gathering accurate patient information, helping patients access care without unnecessary registration delays, and responding to questions with clarity and compassion. The coordinator builds trust with patients who may be ill, anxious, confused, or overwhelmed; navigates insurance and coverage details; enters demographic and medical data; collects co-pays; and provides cost estimates when applicable. The role also collaborates with nurses, physicians, and care teams to support smooth patient flow.

Requirements

Exceptional customer service experience, leadership, communication, and interpersonal skills.
Strong composure and professionalism in a fast-paced environment.
Ability to multitask and prioritize quickly with high attention to detail.
Comfort with shifting priorities based on patient needs.
High school diploma or GED.
Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

Oversee daily workflow and support front-end registration and verification processes.
Monitor staff productivity and ensure compliance with operational, financial, and documentation standards.
Provide real-time guidance to associates and help resolve workflow barriers.
Promote accurate, timely, and patient-centered service delivery.
Provide exceptional customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
Answer phones and gather accurate patient information quickly in a fast-paced environment.
Minimize registration delays and answer questions with confidence, clarity, and compassion to support timely access to care.
Build trust with patients who may be ill, anxious, confused, or overwhelmed.
Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.