Access Coordinator Jobs

About The Position

Requirements

• High School diploma or equivalent.
• 1 or more years’ experience working in customer service.
• Experience with Microsoft Office Suite.
• Candidate required to pass background check and drug screen.
• Employees must be vaccinated.

Nice To Haves

• Preferred experience in a medical office setting and/or in a call center environment.
• Preferred experience working with Electronic Medical Records (EMR) systems.
• Spanish Speaking is Preferred.

Responsibilities

• Answers assigned office line and overflow lines in a timely manner.
• Clears voicemails and makes return calls in a timely manner.
• Schedules appointments following provider templates and processes.
• Verifies all patient demographic information during the scheduling of the appointment.
• Monitors and maintains assigned schedules to ensure proper patient flow.
• Works closely with Office Leads to fill and maintain provider schedules.
• Relays telephone messages to the appropriate person, i.e. nurse messages.
• Prepares for possible daily computer unavailability by printing and storing provider’s daily schedules.
• Verifies state insurance and PCP assignment for proper placement and coverage of patients.
• Reschedules appointments to accommodate changes in the providers’ schedules when necessary.
• Works closely with the front office staff.
• Confirms patient appointments when needed.
• Attends all Support Services mandatory meetings.
• Must work well under pressure, meeting multiple and sometimes competing deadlines.

Benefits

• Health and Vision Insurance - Employee premium covered 100% by Peds NW.
• Dental Insurance
• Life Insurance
• Voluntary Insurance Plans
• 401k plan
• Profit Sharing
• 8 Paid Holidays per year
• 3 weeks PTO for first year of employment.
• PTO available for use after 90 days of employment.
• EAP services