Patient Access Coordinator

Avera•Sioux Falls, SD

3d•Onsite

About The Position

The Patient Access Coordinator assists the leader with planning, organizing, educating, and implementing activities related to Patient Access core operations. The Coordinator has primary day-to-day responsibility for ensuring workflow turnaround times are met, tracking daily workflow, communicating with the team, coordinating staff scheduling, and completing special projects. The role serves as a key liaison among team members and supports Admission and Preadmission Representatives across assigned areas. The position is based at Avera McKennan Hospital and covers both the McKennan campus and Behavioral Health Emergency Department. The work shift is primarily nights, with rotating weekends and holidays. The role requires the ability to perform its essential functions, including adequate visual acuity and effective communication, hearing, and understanding of speech and other sounds. Reasonable accommodations may be made when they do not cause undue hardship to the employer.

Requirements

Must be able to work the hours specified.
Must be able to perform essential job functions satisfactorily, including having visual acuity adequate for position duties and the ability to communicate effectively, hear, understand, and distinguish speech and other sounds.
Maintain confidentiality.
Work effectively in a team environment and coordinate workflow with other team members.
Comply with applicable safety principles, laws, regulations, and standards.

Nice To Haves

1–3 years of revenue cycle experience, such as patient access, medical billing, insurance, or collections.

Responsibilities

Coordinate staff orientation, in-services, competencies, production, timeliness, quality, customer service, and efficiencies for Admission and Preadmission Representatives in assigned areas.
Coordinate the scheduling process and maintain appropriate staffing levels to maximize department efficiency.
Communicate effectively, provide continual education updates, maintain cooperative working relationships with departments and coworkers, and promote a positive work environment.
Provide the Supervisor or Manager with timely information regarding patient-facing processes, staffing, and customer service involving departments, patients, and coworkers.
Monitor staff performance, identify unsatisfactory trends, performance, or deficiencies, discuss needed performance improvement with staff, and report information to the Supervisor or Manager.
Provide input on and assist with developing operational policies and procedures, and disseminate information to staff.
Develop, train, and retain employees; plan, assign, and lead work; and reward and coach employees.
Ensure day-to-day workflow processes, identify workflow problems, and recommend alternative solutions.
Monitor the quality and efficiency of patient-facing processes through audits and key metrics.
Apply Avera’s mission, vision, core values, and social principles in service to patients, families, and the community.
Maintain confidentiality and coordinate workflow with team members to support a productive and efficient environment.
Comply with applicable safety principles, laws, regulations, and standards, including CMS, The Joint Commission, DHHS, and OSHA requirements.