Access Coordinator Jobs

About The Position

Requirements

• High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
• One year of related experience, preferably in a medical setting, financial services setting, and/or demanding customer service environment.
• Experience operating a PC and using software applications.

Nice To Haves

• Knowledge of medical terminology and experience obtaining insurance verifications.
• Call or service center experience.

Responsibilities

• Conduct scheduling and preregistration; validate patient demographic data; identify and verify medical benefits, plan codes, and coordination-of-benefits order; obtain limited clinical data based on the service; and update information to support timely and accurate billing.
• Verify insurance information through payer contacts, online resources, or electronic verification systems; identify authorization and referral requirements; and follow up with physician offices, case management, and payers about deficiencies.
• Identify patient financial responsibilities, calculate estimates, collect liabilities, post payment transactions in the ADT system as appropriate, and perform daily reconciliation.
• Identify self-pay accounts and complex liability calculations and escalate accounts to Financial Counselors as appropriate.
• Deliver a positive patient experience and maintain effective working relationships with patients, AHN leadership and staff, physician offices, and designated external agencies or vendors.
• Communicate as needed with designated contacts to exchange information and promote working relationships.
• Maintain focus on productivity standards and recommend approaches to enhance performance and productivity when appropriate.
• Follow applicable organizational policies and procedures and complete or attend mandatory training and education within approved guidelines and timeframes.
• Perform other duties as assigned or required.
• Protect confidential information and comply with HIPAA, information security policies, the Code of Business Conduct, applicable laws and regulations, and company policies and training requirements.