Patient Access Coordinator

CCRM Fertility•Denver, CO

4d•Onsite

About The Position

The Patient Access Coordinator serves as a critical link between patients and the Care Center, helping create a positive, organized, and efficient entry into CCRM Fertility. The role greets and registers patients, answers calls and questions, collects patient and insurance information, completes medical record requests, and provides front-office administrative support. The position reports to the Office Manager and is based at 4600 Hale Parkway, Suite 490, Denver, Colorado 80220.

Requirements

High school diploma or GED.
At least 1 year of administrative experience.

Nice To Haves

Previous experience in reproductive medicine or women's health.
Prior experience with Athena.

Responsibilities

Greet and welcome patients, creating a positive and welcoming atmosphere.
Scan insurance cards, photo identification, and prior medical records.
Process co-pays, procedure pre-payments, and past-due balances before scheduled services are rendered.
Schedule or reschedule appointments, identify no-shows, and promptly communicate schedule changes.
Monitor the correspondence dashboard in Athena for returned mail.
Complete eligibility work queues and identify incorrect insurance information or inaccurate Progyny eligibility status.
Protect confidential information and patient medical records.
Answer phone calls, take messages, and forward them according to urgency.
Contact patients who are missing new-patient paperwork two days before their appointments.
Mail patient information and educational materials.
Monitor faxes and distribute them to appropriate staff or departments.
Maintain the lobby's appearance, open the Care Center, and turn on equipment before opening.
Ensure the building is locked and secured at close of business.
Perform other duties as assigned.

Benefits

Paid time off and paid holidays.
Medical, dental, and vision insurance.
Health benefits effective the first day of the month following the start date.
401(k) plan with company match, effective the first of the month following two months of service.
Basic and supplemental life insurance.
Employee Assistance Program.
Short-term disability.
Flexible spending accounts, including dependent care and commuter benefits.
Health Savings Account.
CCRM paid family medical leave, eligible after one year.
Supplemental options including critical illness, hospital indemnity, and accident coverage.
Professional development, job training, and cross-training opportunities.
Potential for overtime pay at time and a half.
Potential annual bonus, flexible work arrangements, and region-specific benefits.