Patient Access Coordinator

R1 RCM•Austin, TX

4d•$18 - $26•Onsite

About The Position

R1 combines revenue cycle expertise with technology—including analytics, AI, intelligent automation and workflow orchestration—to help healthcare organizations improve financial performance, simplify administrative complexity and create better experiences for patients and providers. The company describes its culture as “All Together Better,” emphasizing collaboration, adaptability, innovation and a shared mission to make healthcare work better for all. The Patient Access Coordinator works at Ascension Dell Children’s Medical Center North in Austin, Texas. The role supports and develops team members, coordinates patient access workflows, monitors team production and quality, and helps maintain excellent customer service and patient confidentiality. It also involves completing registration and billing worklists and reports, supporting staff selection and training, allocating and delegating work, and cooperating with other departments. The position is full-time, with a schedule of Sunday through Tuesday from 6:00 a.m. to 6:00 p.m. and Wednesday from 6:00 a.m. to 12:00 p.m.

Requirements

Minimum of 4 years of experience.
High school education; equivalent experience will be considered.

Responsibilities

Work with team members to support their success and development.
Monitor work trends and report area needs to the Patient Access Manager and/or Facility Lead in a timely manner to help the team meet production standards, deadlines and work schedules.
Ensure superior customer service is delivered and maintained; assist patients with issues they raise and recommend appropriate solutions.
Ensure the entire team follows proper workflow procedures and meets productivity expectations, including adherence to schedules and department guidelines.
Maintain a high level of confidentiality regarding discussions held at management level and above.
Ensure the effectiveness of the quality assurance program.
Work in multiple areas as business needs require while maintaining efficiency.
Ensure patient privacy and confidentiality policies and standards are met.
Use departmental human, physical and technological resources efficiently and effectively.
Complete daily worklists and reports from registration and billing systems.
Participate in selecting, training and developing patient access representative staff to meet production, quality and metric goals.
Prioritize tasks and use time and equipment effectively to achieve production and metric goals.
Help create and maintain a positive, motivated, people-oriented departmental culture and support team morale and engagement.
Use sound judgment to distribute tasks and delegate responsibilities and work assignments when needed.
Cooperate and communicate effectively and consistently with other departments.
Complete other special projects, duties or assignments in a timely and efficient manner as assigned by R1 Management, the Patient Access Manager and/or Facility Lead.