Access Coordinator | Residential Intake Services

Valley Behavioral Health•Salt Lake City, UT

4d•Hybrid

About The Position

The Access Coordinator receives and coordinates incoming referrals to Valley and manages eligibility and program screening, scheduling, intake, and registration documentation. This community- and client-facing role requires professionalism, coordination, and efficiency to help individuals access care and resources. The position supports Adult Residential Services programs and may include community outreach and engagement. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a hybrid schedule based on daily tasks and outreach needs. Pay starts at $18.75 per hour, with compensation calculated based on years of related work experience.

Requirements

High school diploma or equivalent.
No prior experience required.
Case Manager certification; may be obtained after hire.
CPR certification; may be obtained after hire.
For driving positions, minimum age of 21 and a current driver's license.

Nice To Haves

Bachelor's degree in social work or a related field.
Previous social services experience.

Responsibilities

Manage incoming referrals received by telephone, email, and other contact methods.
Gather required information from referral sources.
Complete eligibility and program screening with referred clients; schedule intakes and follow-up appointments.
Verify insurance information and discuss funding options with clients.
Coordinate with program staff to complete registration paperwork and any necessary documentation.
Track program capacity and intake availability and manage program waitlists as appropriate.
Connect referred clients to alternative treatment options and community partners when appropriate.
Participate in community outreach, engagement, and education about Valley services and the referral and intake process.
Track access information, including no-show rates, hospitalizations and follow-up, court tracking and reporting, and overall program and client engagement levels.
Ensure grant-related, state and local, and payer access requirements are met.
Follow agency documentation policies for all phases of treatment, including assessments, care plans, treatment transitions and discharge plans, and client care.
Collaborate with internal and external multidisciplinary teams on clinical aspects of treatment.
Adhere to ethical and legal standards set by licensing boards and state regulations.
Meet direct care expectations.
Participate in ongoing professional development activities to meet licensure, certification, and other agency requirements.

Benefits

Tenure-based service increases and performance bonuses.
On-Demand Pay, providing access to a portion of earned wages before the scheduled payday.
15 days of accrued paid time off annually, increasing by one day with each year of service.
10 paid holidays and 2 wellness days.
Paid parental leave.
Eligible team members working 30 or more hours per week can receive medical, dental, vision, life, and disability insurance, plus voluntary insurance options.
Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members.
Medical expense reimbursement through the Garner HRA, up to $2,000 for individuals and $4,000 for families.
Health Savings Account with a company match of up to $900 for individuals and $1,800 for families, depending on medical plan selection.
401(k) plan with pre-tax and Roth contributions and a company match of up to 6% of annual salary.
Tuition reimbursement, new licensure reimbursement, paid training and conference attendance, continuing education reimbursement, and paid time for continuing education.
Voluntary accident, hospital indemnity, critical illness, financial protection, and pet insurance options.