Access Coordinator | Residential Intake Services

Valley Behavioral Health Incorporated•Taylorsville, UT

9d•$19 - $23•Hybrid

About The Position

The Access Coordinator receives and coordinates incoming referrals to Valley Behavioral Health and manages eligibility and program screening, scheduling, and intake and registration documentation. This community- and client-facing role helps individuals access care through professional, compassionate, coordinated, and efficient service. The coordinator works with clients, referral sources, program staff, community partners, and multidisciplinary teams to support access to treatment and meet applicable documentation and program requirements.

Requirements

High school diploma or equivalent.
No prior experience required.
Case Manager certification; may be obtained after hire.
CPR certification; may be obtained after hire.
Valley de-escalation certification; may be obtained after hire.
For driving positions, be at least 21 years old and hold a current driver's license.

Nice To Haves

Bachelor's degree in social work or a related field.
Previous social services experience.

Responsibilities

Manage incoming referrals by telephone, email, and other contact methods, and gather required information from referral sources.
Complete eligibility and program screenings with referred clients and schedule intakes and follow-up appointments.
Verify insurance information and discuss funding options with clients.
Coordinate with program staff to complete registration paperwork and other necessary documentation.
Track program capacity and intake availability and manage program waitlists as appropriate.
Connect referred clients with alternative treatment options and community partners as appropriate.
Participate in community outreach, engagement, and education about Valley services and the referral and intake process.
Track access information, including no-show rates, hospitalizations and follow-up, court tracking and reporting, and overall program and client engagement.
Ensure grant-related, state and local, and payer access requirements are met.
Follow agency documentation policies for all phases of treatment, including assessments, care plans, treatment transitions, discharge plans, and client care.
Collaborate with internal and external multidisciplinary teams regarding clinical aspects of treatment.
Adhere to ethical and legal standards set by licensing boards and state regulations.
Meet direct care expectations.
Participate in ongoing professional development to meet licensure, certification, and other agency requirements.

Benefits

Tenure-based service increases and performance bonuses.
On-demand access to a portion of earned wages before the scheduled payday.
15 days of accrued paid time off annually, increasing by one day with each year of service.
10 paid holidays.
2 wellness days.
Paid parental leave.
Eligible team members working 30 or more hours per week may receive medical, dental, vision, life, and disability insurance, plus voluntary accident, hospital indemnity, critical illness, financial protection, and pet insurance options.
Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members.
Medical expense reimbursement through the Garner HRA, up to $2,000 for individuals and $4,000 for families.
Depending on medical plan selection, the option to contribute pre-tax dollars to a Health Savings Account, with a company match up to $900 for individuals and $1,800 for families.
401(k) plan with pre-tax and Roth contributions and a company match up to 6% of annual salary.
Tuition reimbursement.
New licensure reimbursement.
Paid training and conference attendance.
Continuing education reimbursement and paid time for continuing education.